Customer Success Manager (US)

Meg Languages; United States; Remote; USD 75,000 - 123,000; Full time

Job summary

Meg Languages, a rapidly growing EdTech company, seeks a Head of Innovation and Operations to enhance their global language programs. This role involves coordinating with teachers, offering tech support, and managing various initiatives, all while working remotely and requiring occasional travel. Ideal candidates will have strong organizational skills, a background in education, and great familiarity with technology.

Qualifications

• Graduate degree or relevant work experience.
• Experience in a customer-facing role recommended.
• Comfortable working with technology and managing data.

Responsibilities

• Facilitating delivery of language programs and maintaining teacher satisfaction.
• Providing technical support for video conferencing.
• Managing troubleshooting initiatives and operational contributions.

Skills

Organizational Skills

Attention to Detail

Confident with Technology

Adaptability

Education

Bachelor's or Master's Degree

Tools

Google Suite

Microsoft Excel

Job description

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About the job

About the business

Meg Languages is an exciting and rapidly growing company that focuses on delivering world language and culture programs to schools globally over video conferencing software, as well as self-paced exploration via our platform, Journeys. We support the development of global citizens by providing unique educational opportunities to students all over the world. The program has grown from teaching a handful of students in 2014 to over 50,000 today. We have operations teams based across the United States and Australia, as well as teaching teams in China and Colombia.

About the role

You will be facilitating the delivery of world language programs to schools with a particular focus on ensuring that classroom teachers are well-informed and happy. It will include communicating between classroom teachers over the phone, email, and on Zoom, scheduling classes, providing technical support for basic video conferencing technologies, and consolidating feedback from schools. You will interact regularly with our China-based Chinese teaching team and Colombia-based Spanish teaching team and be responsible for stepping in for any time-sensitive troubleshooting issues that may arise. From time to time, you would manage other initiatives as they become necessary to the business. Examples include but are not limited to third-party course accreditation applications, second-tier products, and service contributions.

We are a small team in the U.S., so if that excites you, you could be in the right place! It means that you’ll be expected to wear a variety of hats and be comfortable with the unknown. Not every process has been laid out in our company, so some things will be made up as we go. The good news for you is that you can be a part of establishing those norms and the culture of our U.S. team. You will also be mostly working remotely, so the best candidate will have a dedicated and quiet office space that they can work from, and they will also need to be open to periodic travel to and from Nashville.

If you are passionate about world languages and cultures and have the opportunity to get into an organization on the ground floor, we’d love to hear from you!

You are:

• Highly organized and strong attention to detail
• Confident with technology and quick to learn new technologies
• Comfortable working with limited supervision and are driven
• Interested in being part of a team that is driving change in the way students learn a world language at school
• Comfortable with Google Suite (Gmail, Sheets, Docs, etc.)
• Experienced in Microsoft Excel
• Bachelor's or Master's program graduate or relevant years of work experience
• Located in the U.S.

Bonus Points:

• You are experienced with at least 2 years in a customer-facing role
• You are comfortable in Microsoft Excel and with managing large sets of data
• You have experience managing systems and websites
• You are familiar with Customer Relationship Management software
• You have a background in education/teaching
• You come with an extra feather in your cap that can be used in the business (think skills like Excel wizardry, K-12 curriculum expertise, World Language curriculum, IB experience, former Spanish or Mandarin teacher, bilingual in Spanish or Mandarin, etc.)

Please include a cover letter and resume. Additionally, submit a short video (under 2 minutes) explaining why you believe you are the right fit for this role and sharing a bit about yourself personally and professionally. In your video, feel free to highlight key experiences, skills, or qualities that make you stand out as a candidate, and give us a sense of your personality and communication style. Please email the CV, resume and video to [e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  E-Learning Providers

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