Customer Success Manager

Prologue; United States; Remote; USD 75,000 - 163,000; Full time

Job summary

Join Prologue as a Customer Success Manager and make a significant impact on nonprofit organizations through innovative solutions. This role involves managing enterprise accounts, driving renewals, and building trusted relationships, all while working in a collaborative, remote-friendly environment.

Benefits

Comprehensive health, dental, and vision insurance

Flexible scheduling

Career growth opportunities

Qualifications

• 4+ years of experience in Customer Success or Account Management.
• Proven track record of renewals with Enterprise-level accounts.
• Experience in a fast-paced, early-stage startup environment is a plus.

Responsibilities

• Manage relationships with top 30-40 Enterprise Accounts to ensure high retention.
• Develop strategic account plans for renewals and expansion.
• Advocate for customer needs across teams and enhance customer journey.

Skills

Relationship-building

Account Management

Customer Success

Job description

Direct message the job poster from Prologue

Founder @ Prologue | GTM & Exec Search for Tech for Good Startups – Nonprofit Tech, EdTech, & Social Impact | Fueled by coffee and heck yeah energy…

Prologue is partnering with an early-stage Nonprofit software startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking to bring on a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts. This is an exciting opportunity to join a growing company and make a direct impact on nonprofit organizations through cutting-edge solutions.

Day-to-Day Responsibilities:

• Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction.
• Develop and execute strategic account plans to drive renewals, expansion, and upsell opportunities.
• Act as a trusted advisor to nonprofit clients, understanding their goals and helping them maximize platform value.
• Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey.

Requirements:

• 4+ years of Customer Success, Account Management, or related experience, preferably in B2B Nonprofit SaaS.
• Proven track record of driving renewals and expansion with Enterprise-level accounts.
• Strong relationship-building skills with the ability to engage executive stakeholders.
• Experience working in a fast-paced, early-stage startup environment is a plus.
• Competitive base salary with total on-target earnings (OTE) up to $130K.
• Remote-friendly work environment with flexible scheduling.
• Comprehensive health, dental, and vision insurance.
• Career growth opportunities in a rapidly scaling company serving the nonprofit sector.

Interested in making a real impact? Apply now, or email directly at [e-mail], to join a mission-driven team helping nonprofits succeed with innovative nonprofit solutions!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development, Non-profit Organizations, and Higher Education

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Medical insurance

Vision insurance

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