Customer Success Manager

Wiraa; United States; Remote; USD 75,000 - 163,000; Full time

Job summary

A leading tech-enabled company is seeking a Customer Success Manager who will own strategic client accounts, boost platform adoption, and ensure customer satisfaction. The role requires strong relationship building and consultative skills to drive measurable outcomes across a portfolio of diverse clients.

Benefits

Competitive compensation structure with commissions

4 weeks paid vacation

Comprehensive medical, dental, and vision plans

401(k) plan with company match

Cell phone reimbursement and equipment stipend

Qualifications

• Proven experience in customer onboarding and adoption.
• Strong consultative selling skills.
• Foundational knowledge of Cloud Platforms and Cybersecurity.

Responsibilities

• Facilitate onboarding and training for product adoption.
• Develop customer success strategies tailored to needs.
• Manage revenue retention and identify expansion opportunities.

Skills

Consultative selling

Analytical mindset

Education

Experience in EdTech or SaaS

Tools

Cloud Platforms

Cybersecurity

IT Service Management

DevOps

E-Commerce

Job description

2 days ago Be among the first 25 applicants

About The Company

QA Group is a high-growth, high-value company serving the talent and skills needs of Fortune 500 clients, helping them transform through a tech-enabled approach to developing people for real business outcomes. Operating under CVC Capital Partners, QA includes renowned sub-brands like Cloud Academy and Circus Street. With $350 million ARR and 40% year-on-year growth, QA is a recognized leader in learning and e-learning across the UK and Europe. The US team operates with a start-up mentality to accelerate innovation and client impact.

About The Company

QA Group is a high-growth, high-value company serving the talent and skills needs of Fortune 500 clients, helping them transform through a tech-enabled approach to developing people for real business outcomes. Operating under CVC Capital Partners, QA includes renowned sub-brands like Cloud Academy and Circus Street. With $350 million ARR and 40% year-on-year growth, QA is a recognized leader in learning and e-learning across the UK and Europe. The US team operates with a start-up mentality to accelerate innovation and client impact.

About The Role

The Customer Success Manager (CSM) will own strategic client accounts, driving platform adoption, content engagement, customer satisfaction, and revenue retention and growth. You will build strong multi-threaded client relationships, act as a trusted advisor, and lead program design and execution to ensure high engagement and measurable outcomes. Managing a portfolio of 20-30 clients, you will partner with internal teams and clients to address digital skills gaps, set up learning curriculums, and demonstrate ROI.

Responsibilities

• Facilitate onboarding and training to ensure successful adoption of products and services
• Develop and execute customer success strategies tailored to client needs and success criteria
• Define client digital skills gaps and collaborate on curriculum design with Go-to-Market teams
• Build and maintain strategic relationships across client organizations, leading business reviews and stakeholder engagement
• Drive platform adoption, license activation, and sustained user engagement
• Proactively demonstrate client value through data-driven insights and consultative engagement
• Manage revenue retention, renewals, and partner with sales to identify expansion opportunities
• Navigate enterprise budgeting, procurement, and forecasting processes to prevent revenue churn
• Track and report on key metrics such as retention rates, adoption, satisfaction, and ROI impact
  
  

Qualifications

• Proven experience in customer onboarding, adoption, revenue retention, and expansion
• Strong consultative selling skills and ability to build compelling business cases for executives
• Executive presence with gravitas, poise, and confidence in engaging senior leaders
• Foundational knowledge of Cloud Platforms, Cybersecurity, IT Service Management, DevOps, and E-Commerce
• Analytical mindset with a passion for continuous learning and data-driven decision making
• Preferred experience in EdTech, SaaS, consulting, or technology companies with exposure to IT, Product, Marketing, or L&D functions
  
  

Benefits

• Competitive compensation with a 70% base and 30% variable structure, including uncapped expansion commissions
• 4 weeks paid vacation (increasing to 5 after 2 years), plus sick days, volunteer days, and professional development days
• Comprehensive medical, dental, and vision plans with company-paid basic coverage for employees
• 401(k) plan with up to 4% company match
• Additional benefits including cell phone reimbursement, equipment stipend, commuter benefits (for NYC), and more
• Opportunity to work in a fast-growing, start-up-like environment with Fortune 500 clients
  
  

Equal Opportunity Employer

QA Group is an equal opportunity employer committed to fostering diversity and inclusion. We ensure fair and equitable treatment for all applicants regardless of race, gender, ethnicity, religion, sexual orientation, disability, age, veteran status, or any other legally protected characteristic.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

Disability insurance

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