Client Success Manager

Jonas Software; Northern (KY); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Remote/work from home setup

Health benefits

401K / Stock opportunities

Job summary

InReach I Jonas Software is seeking an experienced Client Success Manager to deliver a world-class client experience from a remote USA location. The role emphasizes understanding client needs, following through on upsell opportunities, and coordinating with product and engineering to enhance the InReach platform.

The candidate will manage high-touch accounts, document client interactions, and contribute to process improvements.

Qualifications

• High school or equivalent.
• 3+ years of Client Success Management experience preferred.
• Experience in data entry and sales is preferred.

Responsibilities

• Offer support for high touch accounts servicing various industries.
• Manage tasks related to implementation of InReach platform.
• Document and track all client interactions in an organized way.
• Drive revenue growth through organic growth and upsell opportunities.
• Collaborate with product management and engineering to fix bugs and improve the platform.

Skills

Client success

Data entry

Sales experience

Prioritization

Communication skills

Interpersonal skills

Organization

Problem solving

Attention to detail

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

HTML/CSS

Job description

## Client Success ManagerApply: Remote - USA: Full time: Posted Today: R54043## ## Job Description:**Client Success Manager****InReach I Jonas Software****Remote USA****Position Summary**The Client Success team is looking to find an experienced service representative to help build and deliver a world class experience to our Clients. The Client Success Manager will also need to be keenly aware of client needs and be responsible for following through with upsell opportunities.**Responsibilities*** Offer support for high touch accounts servicing legal, medical, and other industries and organizations* Manage tasks tied to the pre-, post-, and sustaining implementation of our InReach platform* Possess a Client-focused mentality to ensure the success of our Client’s continuing education programs* Maintain positive and meaningful relationships with our Clients by demonstrating integrity and building trust* In collaboration with Management, identify and provide ideas for improvements that are related to increased efficiencies, improved processes, and the overall success of the team* Document and track all Client interactions in an organized way* Provide pro-active service with the goal of delivering solutions and root cause analysis prior to Clients identifying upsell opportunities* Manage Special Projects as necessary* Maintain extemporary quality standards* Identify and communicate any threats, obligations and opportunities to the Manager and the Team* Work collaboratively with product management and engineering teams to enhance and fix bugs in the InReach platform* Drive revenue growth through organic growth and Back to Base sales* Perform other duties as assigned by the Manager**Typical Hours Required**This is a 40-hour per week, full-time role. Exact hours worked can be flexible, as long as they allow for the business and client needs to be fulfilled.**Job Qualifications*** High school or equivalent* Client Success Management experience: 3 years or more* Data entry: 1 year (preferred)* Sales experience: 1 year (preferred)* Experience mentoring client service representatives or peers* Personal and professional commitment management experience including break and lunch schedule administration* Experience in a priority setting, being able to effectively prioritize tasks and handle multiple tasks simultaneously* Excellent organizing abilities, effective and clear written and verbal communication along with highly developed listening skills to clients and colleagues* Strong client focusorientation and critical thinking skills to resolve complex client concerns/issues on their own, solution-oriented mindset* Proven ability to maintain patience, composure, and have compassion to de-escalate difficult situations to resolve conflicts by both email and over the phone* Demonstrated interpersonal savvy, relates well to all kinds of people, able work effectively with client admins and all teams in the company* Understanding of the importance of informing clients and colleagues of time sensitive information* Demonstrated ability to apply critical thinking skills to identify and provide ideas for improvements that are related to increased efficiencies, improved process, and the overall success of the Team* Ability to understand the clients' business objectives and to identify opportunities to expand value through thoughtful recommendations* Desire to learn and grow, and collaborate with other members of the Team* Exemplary attendance record* Must demonstrate strong integrity and trust* Possesses a drive for exceeding revenue targets and goals* Intermediate to advanced Microsoft Office skills* Familiarity with HTML and CSS preferred, but not required**Benefits & Compensation*** $25.00 per hour pay rate* Remote/work from home setup* Health benefits* 401K / Stock opportunities