Client Success Manager

Simulmedia; New York (NY); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Fully paid medical, dental, and vision insurance

Flexible paid time off

Pet-friendly office

Monthly happy hours and team events

Job summary

Simulmedia is seeking a Client Success Manager in New York City to transform the way brands reach their audiences. This role requires problem-solving expertise and excellent communication skills to manage client relationships and drive results.

The ideal candidate will have 3-5 years of experience in account management with a strong understanding of marketing decision-making processes. Join us to help deliver impactful advertising solutions through our leading platform, TV+.

Qualifications

• 3-5 years of client service experience in account management or advertising.
• Experience in managing multiple client accounts simultaneously.
• Strong verbal and written communication skills.

Responsibilities

• Understand customer business objectives and tailor solutions.
• Collaborate with sales to evaluate potential partnerships.
• Serve as the main point of contact for clients.

Skills

Client service experience

Account management

Excellent communication skills

Analytical skills

Detail-oriented

Job description

Simulmedia is transforming the way brands, marketers and agencies reach audiences. Our leading advertising platform, TV+, allows clients to unlock new viewers across linear TV, CTV and video games. From advanced data analytics to predictive modeling to real-time analytics and more, our cutting-edge tools make it easy for advertisers to deliver impactful campaigns that drive measurable outcomes.

Our Client Success Manager is someone who has a passion for problem‑solving and account management and is seeking a role with direct impact on the short‑ and long‑term success of our clients’ business. Excellent communication and analytical skills are critical. The individual needs to be able to break down complex data‑driven solutions with simplicity, think strategically about a client’s business to drive results through relevant campaigns, and liaise with stakeholders ranging from agency media planners and buyers to brand CMOs and CEOs.

Responsibilities

• Have a strong understanding of Simulmedia’s value proposition and product offerings
• Understand customer business objectives and pain points (e.g., to tailor Simulmedia’s solutions to solve client challenges, etc.)
• Have a deep comprehension of how marketers operate and make decisions
• Collaborate with sales to evaluate potential partnerships (MSAs, SOWs, etc)
• Serve as main day‑to‑day point of contact for clients, and partner with Sales to drive renewal revenue and new business opportunities
• Define and own current account plans to drive client’s key performance metrics, while developing account growth plans to drive incremental renewal business
• Craft compelling stories around data insights & analytics to demonstrate the value of Simulmedia’s TV+ platform
• Own client list and manage expectations/timelines, acting as the project manager with internal stakeholders
• Deliver platform demos and custom analytics/reporting to prospective and current clients
• Partner with planning and activation teams to successfully and seamlessly deliver against nuanced campaign objectives
• Proactively champion new product initiatives to enhance our differentiation in market, identifying emerging trends and opportunities through research and client engagement
• Attend and collaborate in onsite, in‑person meetings on a regular daily basis

Qualifications

• 3-5 years of client service experience in account management, media sales, marketing, advertising, or ad tech
• 3+ years of experience managing multiple client accounts simultaneously
• Experience working with marketing decision‑makers in companies as well as collaborating with agency partners
• Track record of reaching and exceeding business targets
• Detail‑oriented, proactive, and organized
• Strong verbal and written communication skills
• Experience in interpreting data and sharing client analyses in a compelling format
• People‑driven, with strong interpersonal skills
• Adaptable person who can deal with rapidly changing TV industry and thrives on working in a data‑driven environment
• Bonus: Experience in both linear TV and either CTV or programmatic video

Compensation

We are required to include a reasonable estimate of the compensation range for this role. Compensation decisions are dependent on the unique facts and circumstances of each case, but a reasonable estimate of the current base range for this role is $65,000 - $105,000. Note that this range is specific to national metro areas and that offers take into account a wide variety of potential factors considered in compensation, including but not limited to skill, qualifications, accomplishments, experience, credentials, and business needs. Simulmedia offers competitive pay relative to its peers plus a wide range of best‑in‑class, comprehensive, and inclusive employee benefits.

Benefits

• Fully paid premiums for employee medical, dental, vision, short‑term disability, long‑term disability and life‑insurance coverage for full‑time employees
• Medical by UnitedHealthcare
• Dental by Guardian
• Vision by EyeMed
• Pre‑tax plans for medical flexible spending, dependent care and transit/parking
• Flexible paid time off (PTO)
• Sick time off
• Extensive holiday schedule
• Generous parental leave policies after a year of service
• Phone and Data reimbursement program
• Fully paid Citi Bike membership and helmet stipend with Seamless+ and Lyft Pink
• Pet‑friendly office
• Monthly happy hours, quarterly team building, plus tons of other fun events!
• Dedicated workshops for diversity, equity, inclusion and belonging
• Park Avenue office with 360‑degree views and fully stocked kitchens

Simulmedia prioritizes diversity and representation in recruiting, embraces people of all backgrounds and works to create an inclusive culture to help all of our people thrive. We provide equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, height, weight, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated at Simulmedia. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, time off, and compensation.

Simulmedia is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.