Account Manager

NowThis; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Disability & life insurance

Unlimited PTO

Paid holidays

401(k) plan

Job summary

NowThis is seeking a proactive Account Manager to support branded partnerships across social and digital platforms. You will lead day-to-day management across assigned accounts, coordinating Sales, Creative, Production, Analytics, and client teams to deliver campaigns on time and within scope.

You will translate performance data into insights, identify renewal opportunities, and contribute to scaling the Account Management function in a fast-paced media environment.

Qualifications

• 4+ years in account management or client services at a digital media company, agency, or branded content environments.
• Experience managing social first campaigns in post-sale execution from kickoff through reporting.
• Proven track record with large, premium accounts in client-facing settings.

Responsibilities

• Lead day-to-day management of branded content campaigns from post-sale kickoff through final reporting.
• Ensure campaigns launch on time within scope and align with sold deliverables and client objectives.
• Develop and manage timelines, deliverables, trackers, and internal documentation.
• Coordinate cross-functional teams (Creative, Production, Editorial, Talent, Social, Analytics) for smooth execution.
• Maintain strong internal communication and proactively identify and resolve risks.
• Serve as the primary post-sale point of contact for clients and agency partners.
• Build trusted relationships through consistent communication and strategic guidance.
• Lead client kickoffs, status calls, performance reviews, and milestone meetings.
• Develop polished client-facing materials outlining goals, performance, and next steps.
• Escalate challenges with thoughtful, solutions-oriented recommendations.

Skills

Account management

Digital media

Communication

Project management

Client services

Tools

Analytics tools

Job description

NowThis is redefining media for a new generation, leading the charge as a digital-first brand that resonates with over 98 million people globally each month. NowThis…is GenZTV. We’re transforming scrolling to tuning in, by reinventing destination viewing through bingeable, social-first content that meets our audiences on the platforms where they live.

About The Role

NowThis is seeking a proactive, detail-oriented Account Manager to support the execution and management of branded partnerships across our social and digital platforms. Reporting to the Director of Account Management, this role serves as the day-to-day lead across assigned accounts, acting as a centralized hub across Sales, Creative, Production, Analytics, and external client teams. You will drive operational excellence throughout the campaign lifecycle while maintaining high levels of client engagement, satisfaction, and long-term partnership growth.

The ideal candidate is an organized project manager and confident communicator with a strong understanding of digital media and campaign performance. You thrive in fast-paced environments, anticipate challenges before they arise, and approach every program with both executional rigor and future renewals in mind.

Key Responsibilities

Campaign Execution & Management

• Lead day-to-day management of branded content campaigns from post-sale kickoff through final reporting
• Ensure campaigns launch on time, within scope, and align with sold deliverables and client objectives
• Develop and manage timelines, deliverables, trackers, and internal documentation
• Coordinate cross-functional teams (Creative, Production, Editorial, Talent, Social, Analytics) to ensure smooth execution
• Maintain strong internal communication and proactively identify and resolve potential risks
• Serve as the primary post-sale point of contact for clients and agency partners
• Build trusted relationships through consistent communication, responsiveness, and strategic guidance
• Lead client kickoffs, status calls, performance reviews, and key milestone meetings
• Develop polished client-facing materials that clearly outline campaign goals, performance, and next steps
• Escalate challenges to Account Director appropriately while presenting thoughtful, solutions-oriented recommendations

Performance, Insights & Growth

• Maintain a strong understanding of digital media performance metrics and media math; experience with paid amplification is a plus
• Partner with Analytics lead to translate performance data into actionable insights and compelling narratives
• Deliver timely, comprehensive campaign wrap reports with forward-looking recommendations
• Identify upsell, cross-sell, and renewal opportunities in collaboration with Sales

Cross-Functional & Revenue Partnership

• Partner closely with Sales to ensure seamless pre-sale to post-sale transitions
• Act as a central point of organization across internal teams, ensuring clarity around briefs, timelines, and deliverables
• Contribute ideas that improve processes, reporting frameworks, and overall operational efficiency
• Support the continued evolution and scaling of the Account Management function

What Success Looks Like

• Campaigns are executed flawlessly, on time, and aligned with client goals
• Clients view you as a reliable, strategic partner invested in their long-term success
• Performance reporting is clear, insightful, and drives meaningful next steps
• Renewal and growth opportunities are consistently identified and supported
• Internal teams experience strong organization, accountability, and collaboration
• You contribute positively to a high-performing, growth-oriented culture

Qualifications

• 4+ years of experience in account management or client services at a digital media company, agency, or in branded content environments
• Proven experience managing social first campaigns in post-sale execution from kickoff through reporting
• Successful track record working with large, premium accounts in a client facing setting
• Strong understanding of performance metrics, brand lift studies and measuring campaign success
• Excellent project management and organizational skills with strong attention to detail
• Confident communicator with strong written, verbal, and presentation skills
• Ability to manage multiple stakeholders and competing priorities in a fast-paced environment
• Proactive, collaborative, and solutions-oriented mindset

The annual base salary for this position ranges from $90,000 – $100,000. An employee's position within this range will be determined based on several factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.

• Employer-sponsored medical, dental, and vision insurance
• Provided and supplemental disability and life insurances
• Unlimited PTO, parental leave, paid family leave
• Paid company holidays, with an inclusive approach to diverse cultural and religious observances.
• Employer-sponsored 401(k) plan
• A range of additional voluntary programs, including spending accounts, work-related reimbursements, travel/accident insurance, and more

Our Commitment to an Inclusive Workplace

NowThis is an equal opportunity employer, deeply committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, gender identity, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. We actively work to prevent subtle forms of inappropriate behavior, such as microaggressions, and believe that barriers to success, whether blatant or hidden, have no place at NowThis. We are also committed to providing accommodations for candidates with disabilities throughout our recruitment process. If you need any accommodations, please let us know at [e-mail].