Manager, Client Services

Continuum Media; New York (NY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Employer-paid benefits

VIP vacation program

Bonus program

401(k) match

EAP resources

Pet insurance

Hybrid NY office

Job summary

Continuum Media in New York, NY is seeking an experienced Campaign Manager to lead our Client Services team, oversee client relationships, and ensure successful campaign execution. This hands-on leadership role emphasizes team development, client oversight, and operational excellence.

The ideal candidate has a strong background in linear TV advertising, media planning, and performance reporting, with the ability to guide a team in a fast-paced environment while directly managing a small

Qualifications

• 3+ years of industry experience in media buying, planning, account management, or a related client-facing advertising role.
• Strong understanding of linear television advertising, including broadcast, cable, programming, inventory, campaign execution, or measurement metrics.
• Experience leading a team.
• Ability to analyze campaign performance, identify challenges, and deliver solutions.
• Managing client relationships.
• Proficiency in Excel, reporting dashboards, and CRM systems.
• Industry background with advertising agencies, television networks, media buying platforms, or media stewardship is a plus.

Responsibilities

• Lead, mentor, and support the Client Services team, providing daily guidance and professional development.
• Oversee team workloads and priorities to ensure timely, accurate execution of responsibilities.
• Serve as the primary resource for complex client requests, campaign challenges, and internal escalations.
• Lead new hire onboarding and training while maintaining consistent processes and best practices.
• Foster a culture of accountability, collaboration, proactive communication, and problem-solving.
• Oversee client accounts to ensure strong relationships and timely communication.
• Directly manage a small portfolio of key client accounts, overseeing campaign execution and client communications.
• Serve as an escalation point for client concerns, delivery challenges, and reporting discrepancies.

Skills

Team leadership

Client relationships

Media buying

Campaign management

Excel & dashboards

Tools

Excel

CRM systems

Job description

Campaign Manager - New York, NY | Hybrid (3 days/week in office)

Continuum Media is transforming the way linear TV advertising is bought and executed. Our proprietary platform is the industry’s only true linear TV exchange, connecting agencies and advertisers directly to cable, broadcast, and streaming inventory through automation, data, and technology.

We replace traditional, manual buying processes with an exchange model that predicts inventory availability and pricing—enabling faster execution, more effective reach, and a unified view of campaign performance.

We’re a team of 80+ employees—independent, profitable, and proud of it. Headquartered in Colorado, with offices in New York and Wales, we’ve built a culture rooted in respect, trust, curiosity, and collaboration. We invest in our people through competitive benefits, meaningful profit sharing, and an environment where both performance and perspective matter.

About Continuum Media

Role Overview

Continuum Media is seeking an experienced Manager to lead our Client Services team, oversee client relationships, and ensure successful campaign execution. This is a hands‑on leadership role focused on team development, client oversight, and operational excellence. The ideal candidate brings a strong background in linear television advertising, media buying, campaign management, and performance reporting, along with the ability to guide a team in a fast‑paced environment. The Manager will oversee day‑to‑day team operations, serve as a resource for complex client and campaign needs, and collaborate closely with Sales, Campaign Management, Business Intelligence, and other internal departments. While primarily focused on team leadership, this individual will also directly manage a small portfolio of key client accounts and provide additional account support as needed.

Key Responsibilities

• Lead, mentor, and support the Client Services team, providing daily guidance, performance feedback, and professional development
• Oversee team workloads, account assignments, and priorities to ensure timely, accurate execution of responsibilities
• Serve as the primary resource for complex client requests, campaign challenges, and internal escalations
• Lead new hire onboarding and training while maintaining consistent processes, documentation, and best practices
• Foster a culture of accountability, collaboration, proactive communication, and problem‑solving

Client Relationship Management

• Oversee client accounts to ensure strong relationships, timely communication, and exceptional service
• Directly manage a small portfolio of key client accounts, overseeing campaign execution, performance, and client communications
• Serve as an escalation point for client concerns, delivery challenges, and reporting discrepancies, providing additional account coverage when needed
• Support client onboarding and collaborate with Sales and internal teams to address client needs and improve the overall client experience

Campaign Management & Media Buying

• Oversee campaign execution from planning and activation through completion, ensuring alignment with client objectives and campaign requirements
• Apply media buying expertise to evaluate inventory, programming, campaign strategies, and delivery performance
• Monitor campaign pacing and proactively identify delivery challenges, working with internal teams to implement optimizations, inventory adjustments, and make‑goods
• Ensure campaign changes, cancellations, and client‑specific requirements are accurately communicated and executed

Reporting, Analysis & Operational Excellence

• Oversee weekly client reporting, ensuring accuracy, consistency, and timely delivery
• Analyze campaign performance, pacing, impressions, and delivery trends to provide actionable insights and recommendations
• Partner with Business Intelligence and technical teams to resolve reporting discrepancies and improve reporting functionality
• Identify opportunities to streamline workflows, improve team efficiency, and enhance the overall client experience

Qualifications

• 3+ years of industry experience in media buying, planning, account management, or a related client‑facing advertising role
• Strong understanding of linear television advertising, including broadcast, cable, programming, inventory, campaign execution, and measurement metrics
• Experience leading a team
• Ability to analyze campaign performance, identify challenges, and deliver solutions
• Managing client relationships
• Proficiency in Excel, reporting dashboards, and CRM systems
• Industry background with advertising agencies, television networks, media buying platforms, campaign optimization, or media stewardship is a plus

Compensation

The annual base salary range for this position starts at $80,000, plus a very comprehensive benefits package. Compensation is determined based on role, level, location, skills, experience, and relevant education or training.

We believe our people do their best work when they feel supported, trusted, and valued. That’s why we’ve built benefits that support you both at work and beyond—helping you stay healthy, plan for the future, and take the time you need to recharge.

100% Employer-Paid Benefits – Medical, dental, vision, and disability premiums fully covered. Additional HSA employer contributions and company‑paid life insurance.

Unlimited PTO + Vacation Incentive Program (VIP) – Take the time you need to recharge, plus receive $2,000 annually to help fund a vacation.

Bonus – Share in the company’s success through performance‑based bonuses.

401(k) & Financial Benefits – 5% 401(k) company match with immediate vesting,

Employee Support – Employee Assistance Program (EAP) resources.

Pet Insurance Options – Coverage options available to support your pets.

Hybrid Work Environment – Collaborate with your team three days per week in our NY office.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.