Client Success Manager

Intuition Publishing Ltd.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Intuition Publishing Ltd. is seeking a Client Success Manager in New York to lead and support the client's journey from onboarding to renewal. The ideal candidate will manage client accounts, drive renewals, and foster long-term partnerships.

Experience in client success and a strong awareness of revenue retention are essential. The role offers a salary range of $60,000-$70,000 annually and opportunities to work within a dynamic team focused on delivering client-driven solutions.

Qualifications

• 3-5 years’ experience in Client Success, Account Management, or similar role.
• Experience managing multiple accounts simultaneously.
• Strong commercial awareness and understanding of revenue retention.

Responsibilities

• Managing a portfolio of client accounts from onboarding through renewal.
• Leading regular client check-ins and review meetings.
• Driving renewals and identifying opportunities for account growth.

Skills

Client Success

Account Management

Communication Skills

Commercial Awareness

Detail-oriented

Job description

Intuition is a leading end-to-end strategic learning partner, empowering organisations with the knowledge and skills to perform, grow, and lead. Built on a legacy in financial services, we now partner with organisations across industries to deliver integrated learning strategies that extend far beyond content. From skills diagnostics and onboarding to leadership development and cultural change, we align learning with business outcomes to drive measurable impact. Backed by four decades of global experience, a world-class expert network, and powerful digital infrastructure, we deliver insight-driven solutions built around clients' needs. We partner with organisations to build the skills and strategies their teams need to perform today and lead tomorrow.

We are looking for a high-performing Client Success Manager to join our team in New York. The successful candidate will play a key role in ensuring the continued success of our rapidly growing client base in the US, acting as a key point of contact for our clients, acting as a trusted advisor, driving adoption of our solutions, and cultivating successful long-term partnerships.

The ideal candidate will be commercially aware and client-focused. Excellent client-facing and communication skills are essential.

What You’ll Be Doing

• Managing a portfolio of client accounts, supporting the full client lifecycle from onboarding through renewal.
• Leading regular client check-ins and review meetings, ensuring deliverables align with agreed scope and objectives.
• Driving renewals and identifying opportunities for account growth.
• Monitoring account performance and proactively managing risks.
• Coordinating internally with Product, Production, and Commercial teams to ensure smooth delivery.
• Contributing to proposals, renewals, and RFP responses where required.
• Providing clear reporting and updates on account status and pipeline.
• Capturing client feedback and feeding insights back into the business.
• Supporting continuous improvement in client processes and delivery standards.

Requirements

• 3-5 years’ experience in Client Success, Account Management, or a similar client-facing commercial role.
• Experience managing multiple accounts simultaneously.
• Strong commercial awareness and understanding of revenue retention.
• Confident leading client conversations and managing expectations.
• Organised, detail-oriented, and comfortable working across teams.
• Clear written and verbal communication skills.
• Experience in a professional services, learning, or advisory-led environment is an advantage.

The annual US base salary range for this role is $60,000-$70,000.

Intuition is an Equal Opportunities Employer