Professional Services Manager

Intuition Publishing Ltd.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Intuition Publishing Ltd. is seeking a Client Success Manager based in New York, NY. This key role involves managing client accounts throughout the entire lifecycle, ensuring successful delivery, and identifying opportunities for growth. You will work closely with clients to drive adoption of Intuition’s offerings and ensure their needs are met effectively.

The ideal candidate will have strong experience in client-facing roles, excellent communication skills, and the ability to manage multiple projects effectively. The annual base salary for this position ranges from $60,000 to $70,000.

Qualifications

• 3–5 years' experience in Client Success or Account Management.
• Experience managing multiple client accounts simultaneously.
• Strong commercial awareness for renewals and account growth.

Responsibilities

• Manage client accounts from onboarding through delivery and renewal.
• Oversee client projects to ensure alignment with scope and timelines.
• Identify client needs and recommend suitable products and services.

Skills

Client Success

Account Management

Project Coordination

Commercial Awareness

Clear Communication

Job description

Overview

Intuition is a leading end-to-end strategic learning partner, empowering organisations with the knowledge and skills to perform, grow, and lead. Built on a legacy in financial services, we now partner with organisations across industries to deliver integrated learning strategies that extend far beyond content. From skills diagnostics and onboarding to leadership development and cultural change, we align learning with business outcomes to drive measurable impact. Backed by four decades of global experience, a world-class expert network, and powerful digital infrastructure, we deliver insight-driven solutions built around clients' needs. We partner with organisations to build the skills and strategies their teams need to perform today and lead tomorrow.

This role acts as a key point of contact for our clients, acting as a trusted advisor, driving adoption of our solutions, and cultivating successful long-term partnerships. This position combines client success, project coordination, professional services delivery, and commercial awareness to build strong relationships and drive long-term value for both clients and the business. The role works closely with internal stakeholders and client teams to manage the full client lifecycle, support account growth, and ensure delivery excellence.

Responsibilities

• Managing a portfolio of client accounts, supporting the full client lifecycle from onboarding through delivery, renewal, and expansion.


• Manage the client lifecycle from onboarding through delivery, renewal, and account expansion.


• Oversee client projects and opportunities to ensure delivery aligns with agreed scope, timelines, and objectives.


• Lead regular client check-ins and review meetings, proactively addressing risks, issues, or changes in requirements.


• Identify client needs and recommend appropriate Intuition products and services, including cross-sell and up-sell opportunities.


• Contribute account insights and revenue inputs to sales forecasting and pipeline reporting.


• Scope potential projects and work with Production and Delivery teams to plan and price client work.


• Contribute to proposals, renewals, and RFP responses, including writing and client-facing presentations.


• Capture client feedback and share insights internally to support continuous improvement and service innovation.

Requirements

• 3–5 years’ experience in Client Success, Account Management, Professional Services, or a similar client-facing role.


• Experience managing multiple client accounts simultaneously.


• Strong commercial awareness, including renewals, retention, and account growth.


• Experience supporting or coordinating project delivery in a professional services environment, including managing timelines, milestones, and client expectations.


• Confident leading client conversations and managing expectations.


• Organised, detail-oriented, and comfortable working across teams.


• Clear written and verbal communication skills.


• Experience in a professional services, learning, or advisory-led environment is an advantage.

The annual US base salary range for this role is $60,000-$70,000.

Intuition is an Equal Opportunities Employer