Business Development & Partnerships Lead

CTS NG; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Job summary

Chatdesk is seeking a Senior Business Development and Partnerships leader to shape and drive our partner strategy within the customer experience industry. You will identify opportunities, build mutually beneficial value propositions and close strategic partnerships.

In this role, you will collaborate with engineering, product, marketing and customer success to align initiative roadmaps with partner needs, travel as required and lead with transparency and empathy.

Qualifications

• 4+ years in the B2B SaaS industry with 2+ years of experience leading business development teams and building long lasting strategic partnerships.
• Experience in working with and consulting executive level business, sales, marketing and product leaders.
• Ability to influence and direct multiple initiatives, handle ambiguity, and succeed with minimal guidance in a fast-paced environment.
• Ability to implement rigor around measuring and reporting out on partner success.
• Fast learner; adept at understanding and articulating new technologies and corresponding value propositions on the fly.
• Can clearly articulate complex technical and business solutions to diverse audiences.
• Superb presentation skills.
• Able to think on your feet, remain calm under pressure, and solve problems in real-time.
• Travel required.
• Previous Sales Methodology training.
• CRM experience.
• Strong customer references.

Responsibilities

• Develop the partner strategy and goals to enhance Chatdesk’s position in the customer experience industry
• Grow deep relationships and close deals with existing and new strategic partners (e.g. Software providers, BPOs, Agencies, CX & Marketing Influencers) to deliver long-term value across our partner ecosystem in alignment with our business objectives
• Collaborate cross-functionally with Chatdesk engineering, product, marketing, and customer success to define product and solution priorities for platform and technology partnerships
• Advocate for partners internally and build strong relationships and alignment to partner strategy across Chatdesk’s business leaders

Skills

B2B SaaS

Leadership

Strategic partnerships

Executive stakeholder management

Presentation skills

CRM experience

Travel flexibility

Tools

CRM Systems

Job description

The Business Development and Partnerships team helps Chatdesk develop relationships across the customer experience industry. You will use your problem solving, networking and communication skills to identify potential partners, develop mutually beneficial value propositions and drive execution. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

Responsibilities

• Develop the partner strategy and goals to enhance Chatdesk’s position in the customer experience industry
• Grow deep relationships and close deals with existing and new strategic partners (e.g. Software providers, BPOs, Agencies, CX & Marketing Influencers) to deliver long-term value across our partner ecosystem in alignment with our business objectives
• Collaborate cross-functionally with Chatdesk engineering, product, marketing, and customer success to define product and solution priorities for platform and technology partnerships
• Advocate for partners internally and build strong relationships and alignment to partner strategy across Chatdesk’s business leaders

Values

• Honesty and transparency
• Hardwork
• Always learning and improving
• Empathy

Qualifications

• 4+ years in the B2B SaaS industry with 2+ years of experience leading business development teams and building long lasting strategic partnerships
• Experience in working with and consulting executive level business, sales, marketing and product leaders
• Ability to influence and direct multiple initiatives, handle ambiguity, and succeed with minimal guidance in a fast-paced environment
• Ability to implement rigor around measuring and reporting out on partner success
• Fast learner; adept at understanding and articulating new technologies and corresponding value propositions on the fly
• Can clearly articulate complex technical and business solutions to diverse audiences
• Superb presentation skills
• Able to think on your feet, remain calm under pressure, and solve problems in real-time
• Travel required
• Previous Sales Methodology training
• CRM experience
• Strong customer references

Benefits

• Competitive salary
• Stock options