Client Success Manager

Total System Services; Lenexa (KS); Remote; USD 58,000 - 69,000; Full time

Job summary

A leading company in Payment Solutions and Technology is seeking a dedicated professional to oversee TouchNet products for assigned clients. This role offers a flexible remote work option and a comprehensive benefits package, with opportunities for career growth within the higher education sector. Ideal candidates will possess a strong background in client management and higher education technology.

Benefits

Comprehensive benefits package including medical, dental, vision care

Flexible remote work option available

Opportunities for career advancement

Qualifications

• Minimum of 5 years in university ITS and/or campus finance.
• Experience in client-facing roles.
• Strong knowledge of higher education commerce.

Responsibilities

• Oversee TouchNet products and services for clients.
• Act as primary contact, resolving service incidents.
• Support client reviews and manage invoicing accuracy.

Skills

Client Management

Knowledge of Higher Education Technology

Presentation Skills

Education

Bachelor's Degree or equivalent relevant experience

Tools

Salesforce

Google G Suite

Microsoft Office

Job description

Employer Industry: Payment Solutions and Technology

Why consider this job opportunity:
- Salary up to $69,000
- Opportunity for career advancement and growth within the organization
- Flexible remote work option available anywhere in the USA
- Comprehensive benefits package including medical, dental, vision care, and retirement options
- Dynamic work environment focused on innovation in payments technology
- Chance to make a positive impact on the higher education sector

What to Expect (Job Responsibilities):
- Oversee TouchNet products and services for assigned clients, ensuring quality service and operational performance
- Act as the primary point of contact for clients, coordinating resolution of service incidents and technical issues
- Maintain long-term relationships with clients to understand their business and identify service needs
- Support client business reviews, aligning their needs with internal solutions and presenting findings
- Manage invoicing accuracy and revenue forecasting for assigned accounts

What is Required (Qualifications):
- Bachelor's Degree or equivalent relevant experience
- Minimum of 5 years of relevant experience in university ITS and/or campus finance
- Experience in client-facing roles, preferably within the higher education industry
- Strong knowledge of higher education technology space and commerce
- Ability to travel as needed

How to Stand Out (Preferred Qualifications):
- Experience with TouchNet products and Student Information Systems (e.g., Ellucian, Peoplesoft, Workday)
- Previous work as a technical liaison between ITS and finance offices at a university
- Strong presentation skills and ability to articulate value propositions to diverse audiences
- Proficiency in Salesforce, Google G Suite, and Microsoft Office
- Ability to thrive in a fast-paced, ever-changing environment

#PaymentSolutions #ClientSuccess #RemoteWork #CareerGrowth #HigherEducation

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.