Client Success Manager

Global Payments; Lenexa (KS); Remote; USD 58,000 - 69,000; Full time

Job summary

A leading company in payment technology solutions is seeking a skilled Client Success Manager to oversee client relationships in the higher education sector. This role offers the chance to work remotely and contribute to meaningful advancements in educational technology. You will manage key accounts, ensuring high-quality service and operational performance while identifying growth opportunities. Ideal candidates will have a Bachelor's degree and extensive experience in client-facing roles within the higher education industry.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Supportive work environment

Qualifications

• Minimum 5 years of relevant experience in University ITS and/or Campus Finance.
• Experience in client-facing roles and/or the higher education industry.

Responsibilities

• Manage total client relationships for assigned accounts.
• Act as the single point of contact for clients.
• Identify and pursue growth opportunities within existing accounts.

Skills

Client Management

Relationship Building

Communication

Education

Bachelor's Degree

Tools

Salesforce

Google G Suite

Microsoft Office

Job description

Employer Industry: Payment Technology Solutions

Why consider this job opportunity:
- Salary up to $69,000
- Comprehensive benefits package including medical, dental, and vision care
- Opportunity for career advancement and growth within the organization
- Eligible for remote work anywhere in the USA
- Supportive and collaborative work environment
- Chance to make a meaningful impact in the higher education sector

What to Expect (Job Responsibilities):
- Manage total client relationships for assigned accounts, ensuring quality service and operational performance
- Act as the single point of contact for clients, coordinating resolution of service incidents and technical issues
- Develop and maintain long-term relationships with clients to understand their business needs and identify service requirements
- Support client business reviews and align client needs with internal solutions to improve their operations
- Identify and pursue growth opportunities within existing accounts, including cross-sell of products and services

What is Required (Qualifications):
- Bachelor's Degree
- Minimum of 5 years of relevant experience in University ITS and/or Campus Finance
- Experience in client-facing roles and/or the higher education industry
- Strong knowledge of the higher education technology space where commerce takes place
- Ability to travel as needed

How to Stand Out (Preferred Qualifications):
- Experience with Touchnet products and Student Information Systems (e.g., Ellucian, Peoplesoft, Workday)
- Technical liaison experience between ITS and finance offices at universities
- Strong presentation skills and ability to articulate value propositions to business and technical users
- Well-organized with attention to detail and ability to multitask
- Proficiency in Salesforce, Google G Suite, and Microsoft Office applications

#PaymentTechnology #ClientSuccess #HigherEducation #RemoteWork #CareerGrowth