Customer Success Manager (Remote, Milwaukee, WI)

Freddie Mac; Milwaukee (WI); Remote; USD 59,000 - 71,000; Full time

Job summary

A leading company in educational technology is seeking a Customer Success Manager to build relationships with clients and analyze engagement data. This remote position offers significant career advancement opportunities and a comprehensive benefits package, including generous paid time off and no employee premiums for medical plans.

Benefits

Zero employee premiums for medical plans

Generous paid time off

401k plan with company match

Flexible work arrangements

Qualifications

• At least 4 years of experience managing customer relationships in an educational technology setting.
• Proven ability to establish strategic outcomes and measurements.
• Experience working with and presenting results to senior-level executives.

Responsibilities

• Build and maintain relationships with customer stakeholders.
• Analyze customer engagement data to identify strengths and areas for improvement.
• Provide onboarding support and collaborate with internal teams.

Skills

Communication

Analytical skills

Relationship Management

Education

Bachelor's degree in a related field

Job description

Employer Industry: Educational Technology

Why consider this job opportunity:
- Salary up to $70,040 per year
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S. with flexible arrangements
- Comprehensive benefits package, including zero employee premiums for medical plans and a 401k plan with company match
- Generous paid time off policy, including 16 paid holidays and paid volunteer time off
- Engaging and supportive work environment focused on professional development

What to Expect (Job Responsibilities):
- Build and maintain relationships with customer stakeholders to ensure success with the employer's solutions
- Analyze customer engagement data to identify strengths and areas for improvement
- Conduct regular check-ins with customers to discuss goals, progress, and product updates
- Develop strategies to maintain strong customer health and identify upsell opportunities
- Provide onboarding support and collaborate with internal teams to drive customer success

What is Required (Qualifications):
- Bachelor's degree in a related field and at least 4 years of experience managing customer relationships in an education technology setting
- Proven ability to establish strategic outcomes and measurements
- Experience working with and presenting results to senior-level executives
- Excellent communication and analytical skills
- Ability to travel up to 30% as required

How to Stand Out (Preferred Qualifications):
- Experience within a fast-paced, growth-oriented organization
- Direct experience with business drivers for teachers, students, and educational administrators
- Ability to quickly establish rapport with personnel at all levels, including Superintendents and Chief Academic Officers

#EducationalTechnology #CustomerSuccess #RemoteWork #CareerGrowth #Benefits #DiversityAndInclusion

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