Client Success & Live Production Coordinator

InfoIMAGE, Inc.; Town of Texas (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

InfoIMAGE, Inc. is seeking an Account Coordinator to support client accounts by coordinating daily, monthly, and annual production deliverables within SLA, handling change requests, and ensuring projects meet client objectives.

The AC will liaise with clients, internal departments, and vendors, schedule regular status meetings, and help manage documentation, testing, and audits. A bachelor’s degree and at least 3 years of related experience are preferred; fluent English required.

Qualifications

• A minimum of 3 years of customer service and administrative experience.
• Bachelor’s College degree (or combination of skills, experience, and tenure at InfoIMAGE in lieu of degree)
• Must be fluent in English.

Responsibilities

• Coordinate live production activities between the client, internal department staff, and/or client’s third-party vendors to ensure production deliverables are free of quality defects and completed within the SLA.
• Schedule meetings with clients and InfoIMAGE staff to ensure timely resolutions and alignment with client objectives.
• Monitor milestone dates and manage billable work orders and change requests using project management tools (e.g., Jira).
• Maintain SOW documentation, conduct audits, and coordinate with Engineering, QA, Operations, and Account Management departments.
• Provide administrative and logistical support to client services and act as a client advocate, documenting and resolving inquiries.

Skills

Customer service

Administrative support

Communication

Team collaboration

Multicultural teamwork

Education

Bachelor’s degree

Tools

Microsoft Project Management

MS Office Suite

Proprietary project management

Job description

InfoIMAGE, Inc. is seeking an Account Coordinator to support client accounts by coordinating daily, monthly, and annual production deliverables within SLA, handling change requests, and ensuring projects meet client objectives.

The AC will liaise with clients, internal departments, and vendors, schedule regular status meetings, and help manage documentation, testing, and audits. A bachelor’s degree and at least 3 years of related experience are preferred; fluent English required.