Client Success & Leadership Coaching Account Lead (Hybrid)

A Hiring Company; Chesterfield (MO); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Health benefits

Remote work options

Job summary

IMPACT Group, a woman-owned career coaching firm based in Chesterfield, MO, is seeking a full-time Leadership Development and Executive Coaching Manager. The role involves managing client accounts, ensuring client satisfaction, and coordinating with internal teams to deliver exceptional coaching experiences. Candidates should have a Bachelor’s degree and experience in customer service, with CRM proficiency. The position is hybrid, requiring minimal in-office presence, and offers competitive benefits.

Qualifications

• Minimum three years in a customer service or account management role preferred.
• Exhibits a high level of professionalism and strong work ethic.
• Responsive and client-service oriented.

Responsibilities

• Manage Leadership Development and Executive Coaching accounts.
• Serve as the day-to-day contact for client organizations.
• Coordinate onboarding and kickoff activities for new coaching engagements.

Skills

Customer service experience

Project management skills

Interpersonal skills

Critical thinking skills

Time management

Active listening

Education

Bachelor’s degree in business management or related field

Tools

CRM systems (Salesforce, Microsoft Dynamics)

Job description

IMPACT Group, a woman-owned career coaching firm based in Chesterfield, MO, is seeking a full-time Leadership Development and Executive Coaching Manager. The role involves managing client accounts, ensuring client satisfaction, and coordinating with internal teams to deliver exceptional coaching experiences. Candidates should have a Bachelor’s degree and experience in customer service, with CRM proficiency. The position is hybrid, requiring minimal in-office presence, and offers competitive benefits.