Client Success Leader: People, Processes & Impact

Morgan Hunter; Overland Park (KS); On-site; USD 80,000 - 95,000; Full time

Job summary

Morgan Hunter is partnering with a Kansas City area company to hire a Client Success Manager who can lead a busy client operations team. The role focuses on developing people, strengthening client relationships, and driving operational excellence in a high-demand environment.

You will oversee client communication, project coordination, and cross-functional support, balancing employee growth with client satisfaction and financial responsibility. Strong leadership and communication are essential.

Qualifications

• Demonstrated success leading and developing a team in client success or related ops functions.
• Ability to coach, mentor and supervise employees with diverse backgrounds.
• Strong communication, organizational and problem-solving skills.

Responsibilities

• Lead and develop a team responsible for client communication and project coordination.
• Oversee daily client interactions, prioritize requests, and manage escalating concerns.
• Improve operational performance by streamlining processes and coordinating across departments.

Skills

People leadership

Client success

Project coordination

Operational oversight

Relationship building

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Morgan Hunter is partnering with a Kansas City area company to hire a Client Success Manager who can lead a busy client operations team. The role focuses on developing people, strengthening client relationships, and driving operational excellence in a high-demand environment.

You will oversee client communication, project coordination, and cross-functional support, balancing employee growth with client satisfaction and financial responsibility. Strong leadership and communication are essential.