Client Success Leader: Scale, Onboard & Grow Teams

Confidential Employer; Duluth (GA); Hybrid; USD 120,000 - 140,000; Full time

Job summary

Confidential Hire in Duluth, GA is seeking a Head of Client Success to lead our U.S. client-facing teams in a fast-growing, hybrid work environment.

You will build and coach high-performing teams, onboard clients, and drive KPI-based performance to ensure exceptional onboarding, support, and account management. This leadership role requires 5–7+ years in client success or related fields, hands-on coaching, and the ability to partner with sales, marketing, and operations to grow retention and

Qualifications

• 5–7+ years in client success, account management, or contact center leadership.
• Experience in small-to-mid-size company environments.
• Proven ability to onboard teams, manage by KPIs, and coach/develop staff.
• Strong background in account management with a balance of strategy and execution.
• Exceptional communication and relationship-building skills with both clients and internal teams.
• Comfortable engaging with C-Suite leaders while also coaching on the floor.
• Passion for people, growth, and building scalable processes in a fast-paced, acquisition-driven company.

Responsibilities

• Develop and execute a client success strategy that aligns with business goals and supports retention and growth.
• Build, mentor, and coach a team of account managers and onboarding specialists with clear KPIs and structured coaching.
• Drive client onboarding, engagement, and lifecycle management to ensure a seamless experience.
• Partner cross-functionally with sales, marketing, and operations to elevate the client journey.
• Oversee account management and expansion opportunities, balancing proactive support with revenue growth.
• Track performance through metrics (retention, churn, NPS, CLTV) and report results to leadership.
• Optimize processes while maintaining a people-first culture of support and development.

Skills

Client success leadership

Account management

KPIs management

Coaching staff

Job description

Confidential Hire in Duluth, GA is seeking a Head of Client Success to lead our U.S. client-facing teams in a fast-growing, hybrid work environment.

You will build and coach high-performing teams, onboard clients, and drive KPI-based performance to ensure exceptional onboarding, support, and account management. This leadership role requires 5–7+ years in client success or related fields, hands-on coaching, and the ability to partner with sales, marketing, and operations to grow retention and