Client Success Lead – Women’s Program (Campus)

Raleigh Rescue Mission Inc; Knightdale (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Raleigh Rescue Mission is seeking a Client Success Manager for the Women''s Program at the Knightdale campus. You will lead onboarding, develop personalized success plans, and meet clients weekly to drive progress toward goals.

The role emphasizes compassionate, Christ-centered care, collaboration with the CS team, and connecting clients to resources. Requires 3+ years in case management or related roles, strong communication, and a valid NC driver''s license.

Qualifications

• Strong interpersonal skills: coaching, motivational interviewing, and accountability.
• De-escalation and conflict resolution skills; calm under pressure.
• Clear communication (verbal and written) and dependable follow-through.
• Willingness to learn Mission systems and basic computer proficiency.
• 3+ years’ experience in case management, coaching, training, or client support roles.

Responsibilities

• Complete the initial assessment conversations to understand client situation and perform initial goal setting.
• Lead onboarding process for new clients.
• Work with client and CSM team to create and update their Client Success Plan with clear goals and target dates.
• Meet with each client weekly to develop and follow-up on specific goals towards progression of their Client Success Plan.
• Connect clients to internal and external resources to aid in achieving their goals.
• Check-in briefly with all assigned clients daily.
• Provide immediate feedback to clients to recognize positive behavior and/or address behavior that does not align to expectations.
• Encourage and engage clients with a Christ-centered approach by following the CARE model.
• Recognize and plan for potential obstacles for clients.
• Independently execute tasks, proactively identifying and solving client issues, escalating when appropriate.
• Build a pipeline and recruit new clients.

Education

High School Diploma

Bachelor''s degree in social or health services preferred

Tools

Microsoft Office

Job description

Raleigh Rescue Mission is seeking a Client Success Manager for the Women''s Program at the Knightdale campus. You will lead onboarding, develop personalized success plans, and meet clients weekly to drive progress toward goals.

The role emphasizes compassionate, Christ-centered care, collaboration with the CS team, and connecting clients to resources. Requires 3+ years in case management or related roles, strong communication, and a valid NC driver''s license.