Case Management & Resource Navigator

Rescue Mission of Roanoke Inc.; Roanoke (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Job summary

Rescue Mission of Roanoke Inc. seeks a dedicated Care Team Advisor to provide primary services to guests by coordinating, monitoring, and advocating for multiple resources.

This role involves building relationships with internal and external partners to connect guests with the right services efficiently. Responsibilities include medical referrals, housing, employment, and social services, with a flexible schedule between 8:00am and 6:00pm; weekends/holidays as needed.

Qualifications

• Professional, friendly, customer-focused demeanor.
• Patience and empathy under stress.
• Proficiency with Google products and Microsoft Office.
• Knowledge of social services programs and providers.
• Ability to monitor progress and document details.

Responsibilities

• Coordinate and advocate for services for guests.
• Develop relationships with internal/external organizations to meet goals.
• Provide medical referrals, housing, employment, and social services.

Skills

Customer service

Empathy

Patience

Computer literacy

Microsoft Office

Google Workspace

Tools

Clarity

Job description

Rescue Mission of Roanoke Inc. seeks a dedicated Care Team Advisor to provide primary services to guests by coordinating, monitoring, and advocating for multiple resources.

This role involves building relationships with internal and external partners to connect guests with the right services efficiently. Responsibilities include medical referrals, housing, employment, and social services, with a flexible schedule between 8:00am and 6:00pm; weekends/holidays as needed.