Client Success Lead - Live Event Tech in NYC

CrowdSync; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

CrowdSync in NYC is seeking an experienced Client Success Manager to onboard clients, understand their needs, and drive measurable results in the live event space.

As the primary liaison across Sales, Product, Support, and Operations, you will ensure seamless deployment of wearable hardware, monitor success metrics, and identify upsell or renewal opportunities. This is an in-office role in SOHO with occasional travel to activations.

Qualifications

• 3+ years of experience in client success or account management.
• Strong understanding of event technology and the event industry.
• Excellent interpersonal and communication skills.
• Ability to work cross-functionally and collaborate with a team.
• Strong analytical skills and data-driven decision-making.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for assigned clients, building and maintaining relationships with key stakeholders.
• Understand clients' needs and provide solutions to meet their objectives.
• Work with cross-functional teams (Sales, Product, Support, Operations) to ensure seamless integration and implementation of solutions.
• Analyze and report on client data to drive continuous improvement and identify areas for growth.
• Collaborate with clients to establish success metrics and monitor progress towards goals.
• Act as an advocate for clients, communicating their needs and ensuring satisfaction with wearables.
• Identify and act on upsell and renewal opportunities.
• Participate in regular check-ins with clients to review progress and ensure their continued success.
• Travel to onsite activations to ensure deployment of hardware (20% of time).

Skills

Client success

Account management

Interpersonal skills

Cross-functional teamwork

Data analysis

Prioritization

Education

Bachelor's degree

Job description

CrowdSync in NYC is seeking an experienced Client Success Manager to onboard clients, understand their needs, and drive measurable results in the live event space.

As the primary liaison across Sales, Product, Support, and Operations, you will ensure seamless deployment of wearable hardware, monitor success metrics, and identify upsell or renewal opportunities. This is an in-office role in SOHO with occasional travel to activations.