Client Success Lead, Incentives – Media

Jobtailor; Illinois; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior strategic client partner in Illinois to act as the primary trusted advisor for top clients. You will craft and own strategic plans, connect client challenges to Inmar solutions, and guide audience targeting using data and trend analyses.

You will lead executive-level narratives, collaborate with Sales and CSMs, and drive multi-year adoption while ensuring execution across teams. Strong data storytelling and cross-functional leadership are essential.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, Analytics, or related field.
• 8-10+ years of experience in client-facing roles such as strategy, category management, brand marketing, media planning, insights/analytics, shopper marketing, or digital activation.
• Demonstrated ability to lead senior-level client conversations and build strong executive presence.
• Deep expertise in data interpretation, national brand and shopper marketing activation, insights development and storytelling.
• Experience partnering cross-functionally to drive aligned outcomes across execution teams.
• Exceptional communication, presentation, and storytelling skills.
• Experience in CPG, Retail Media, Shopper Marketing, Media, or Incentives preferred.
• Proficiency with Salesforce, Google Suite, Monday.com, and Microsoft Office.
• Familiarity with data sources and visualization tools preferred.
• Ability to travel up to 20%.
• Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future

Responsibilities

• Serve as the primary strategic partner for senior client stakeholders.
• Develop and own strategic account plans.
• Lead strategic narratives connecting client challenges, brand goals, shopper behavior, and Inmar solutions.
• Develop audience targeting strategies using Inmar data, predictive intelligence, consumer research, and trend analyses.
• Translate category, brand, and industry insights into actionable recommendations.
• Partner with Sales to influence adoption of new solutions and multi-year investment strategies.
• Lead strategic components of QBRs, annual planning sessions, senior-level presentations, and cross-functional strategic sessions.
• Provide strategic oversight to Client Success Managers and ensure execution aligns with client objectives.
• Support translation of client strategy into executable plans.
• Identify risks, misalignments, whitespace opportunities, and strategic paths for client growth.
• Develop trusted advisor-level relationships with senior client stakeholders.
• Influence client decision-making through data-backed storytelling.
• Support renewal, expansion, and client growth initiatives with Sales and CSMs

Skills

Strategic account planning

Data interpretation

Executive presence

Storytelling & presentations

Cross-functional collaboration

Communication skills

Influencing skills

Collaboration

Problem solving

Education

Bachelor’s degree in Marketing, Business, Communications, Analytics, or related field

Tools

Salesforce

Google Suite

Monday.com

Microsoft Office

Data Visualization Tools

Job description

• Serve as the primary strategic partner for senior client stakeholders


• Develop and own strategic account plans


• Lead strategic narratives connecting client challenges, brand goals, shopper behavior, and Inmar solutions


• Develop audience targeting strategies using Inmar data, predictive intelligence, consumer research, and trend analyses


• Translate category, brand, and industry insights into actionable recommendations


• Partner with Sales to influence adoption of new solutions and multi-year investment strategies


• Lead strategic components of QBRs, annual planning sessions, senior-level presentations, and cross-functional strategic sessions


• Provide strategic oversight to Client Success Managers and ensure execution aligns with client objectives


• Support translation of client strategy into executable plans


• Identify risks, misalignments, whitespace opportunities, and strategic paths for client growth


• Develop trusted advisor-level relationships with senior client stakeholders


• Influence client decision-making through data-backed storytelling


• Support renewal, expansion, and client growth initiatives with Sales and CSMs

Requirements

• Bachelor’s degree in Marketing, Business, Communications, Analytics, or related field


• 8-10+ years of experience in client-facing roles such as strategy, category management, brand marketing, media planning, insights/analytics, shopper marketing, or digital activation


• Demonstrated ability to lead senior-level client conversations and build strong executive presence


• Deep expertise in data interpretation, national brand and shopper marketing activation, insights development and storytelling


• Experience partnering cross-functionally to drive aligned outcomes across execution teams


• Exceptional communication, presentation, and storytelling skills


• Experience in CPG, Retail Media, Shopper Marketing, Media, or Incentives preferred


• Proficiency with Salesforce, Google Suite, Monday.com, and Microsoft Office


• Familiarity with data sources and visualization tools preferred


• Ability to travel up to 20%


• Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future


• Not eligible for student visa sponsorship, including F-1 OPT or CPT

Core Competencies

Demonstrates expertise in developing strategic account plans and audience targeting strategies, leveraging data interpretation and insights to drive client growth. Proven ability to lead senior-level client conversations and influence decision-making through effective storytelling and presentations.

Highest-signal resume keywords

• Strategic Account Planning


• Data Interpretation


• Client Relationship Management


• Cross-Functional Collaboration


• Storytelling and Presentation Skills

Hard Skills

• Data Analysis


• Insights Development


• Brand Marketing


• Category Management


• Shopper Marketing


• Media Planning


• Digital Activation


• Predictive Intelligence


• Trend Analysis


• Client Strategy Execution

Soft Skills

• Exceptional Communication


• Executive Presence


• Influencing Skills


• Collaboration


• Problem Solving

Industry Keywords

• CPG


• Retail Media


• Shopper Marketing


• Media


• Incentives

Tools & Technologies

• Salesforce


• Google Suite


• Monday.com


• Microsoft Office


• Data Visualization Tools