Client Success Manager, Incentives

Jobtailor; Illinois; On-site; USD 65,000 - 85,000; Full time

Job summary

Inmar is seeking a results-driven account manager to drive digital promotions strategy for assigned CPG clients in the United States. You will partner with sales, operations, IT, and analytics teams to meet client goals, optimize campaigns, and secure renewals.

The role requires 1–3 years of account management experience, a data-driven mindset, proficiency with Salesforce, Google and Microsoft Office, and the ability to communicate clear recommendations. Authorization to work in the U.S.

Qualifications

• Bachelor's degree in business, marketing, communications or related field.
• 1–3 years of account management experience or equivalent.
• Experience in data-driven strategic planning and data sources/visualization tools.
• Experience with Salesforce.com and proficiency in Google/Microsoft Suites.
• Experience in adult beverage sector or CPG/retail environment is a plus.

Responsibilities

• Drive strategy and execution of digital promotions for assigned CPG clients.
• Collaborate with internal teams to improve digital promotions solutions.
• Manage client digital promotions strategies, contracts, renewals, and expansions.
• Develop and execute promotional programs aligned with client KPIs and goals.
• Create client-ready assets communicating data-driven recommendations.
• Establish and develop long-term client relationships.
• Monitor campaign performance and provide optimization recommendations.
• Deliver post-event campaign analyses, insights, and recommendations.

Skills

Account Management

Client Relationship Management

Decision Making

Collaboration

Time Management

Education

Bachelor's degree in business, marketing, communications or related field

Tools

Salesforce.com

Google Suite

Microsoft Office Suite

Job description

Responsibilities

• Drive strategy and execution of digital promotions for assigned CPG clients
• Work with salespeople to meet and exceed client goals and revenue targets
• Ensure high client satisfaction with Inmar’s services and products
• Act as a trusted strategic advisor to clients
• Monitor performance and recommend optimization of digital promotions portfolios
• Create internal benchmarks and expectations
• Collaborate with internal teams to improve digital promotions solutions
• Manage client digital promotions strategies, contract management, renewals, and expansion opportunities
• Develop and execute promotional programs aligned with client KPIs and campaign goals
• Create client-ready assets communicating data-driven recommendations
• Establish and develop long-term client relationships
• Develop holistic understanding of clients’ marketing plans, objectives, strategies, and challenges
• Manage internal and external communications and secure stakeholder buy-in
• Coordinate with Sales, Operations, IT, Promotion Analytics, Marketing, Reporting, Agencies, and client teams
• Develop and monitor campaign metrics and provide optimization recommendations
• Deliver post-event campaign analyses, recaps, insights, and recommendations
• Maintain expertise in industry trends, technology, best practices, and regulations
• Develop expert knowledge of Inmar’s solutions and align them with client objectives
• Communicate service value to support renewals and increase company value
• Maintain current sales materials and product, tactic, and feature updates
• Track estimates, proposals, live offers, purchase orders, billing information, and reporting
• Ensure accurate Salesforce.com entries and opportunities in consultation with sales
• Support development and refinement of product and sales materials
• Perform other duties as assigned
• Comply with all policies and standards

Requirements

• Bachelors in business, marketing, communications or a related field required
• 1-3 years of related experience, including responsibility for account management; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed for this position required
• Experience in data-driven strategic planning and data sources and visualization tools
• Experience within the adult beverage sector, preferred
• Experience with position marketing or digital media, preferred
• Experience with CPG manufacturers or Retailers, a plus
• Demonstrated experience in expanding business relationships in a highly competitive environment
• Ability to sell across products and a variety of different solutions
• Ability to discern the solution that is best for the customer and the value range they are willing to pay
• Good decision making, knowing when to leverage additional resources to move deals past obstacles
• Proficient with Salesforce.com
• Proficient with Google Suite and Microsoft Suite producing professional business correspondence, proposals and reports
• Ability to prioritize and manage multiple tasks requiring follow-up and meeting deadline(s)
• Must thrive in a fast-paced, dynamic atmosphere
• Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future
• This position is not eligible for student visa sponsorship, including F-1 OPT or CPT

Core Competencies

Demonstrates expertise in driving digital promotions strategies and executing data-driven marketing programs aligned with client objectives. Proficient in managing client relationships, optimizing campaign performance, and utilizing Salesforce.com for effective account management.

Highest-signal resume keywords

• Digital Promotions Strategy
• Client Relationship Management
• Data-Driven Strategic Planning
• Salesforce.com Proficiency
• Campaign Performance Optimization

Hard Skills

• Account Management
• Data Visualization Tools
• Digital Media Marketing
• Promotional Program Development
• Campaign Metrics Monitoring

Soft Skills

• Decision Making
• Client Satisfaction Focus
• Collaboration
• Time Management
• Adaptability

Industry Keywords

• CPG
• Adult Beverage Sector
• Retail
• Marketing Plans
• Stakeholder Communication

Tools & Technologies

• Salesforce.com
• Google Suite
• Microsoft Suite