Associate Client Success Manager

Inmar Inc.; Winston-Salem (NC); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement plans with company 


Health Spending Accounts (HSA/FSA)

Flexible time off and 11 paid holidays

Family-building benefits, including M

Tuition Reimbursement and certification

Wellness and Mental Health counseling

Adoption Assistance Reimbursement

Perks and discount programs

Job summary

Inmar Inc. is seeking an Associate, Client Success Manager – Retail Media to support the execution and growth of retail media programs across our CPG client portfolio.

This role targets an early-career professional eager to deepen expertise in retail media, client success, and data-driven marketing. The Associate CSM will collaborate with Client Success leaders, Sales, Media Operations, Analytics, and cross-functional partners to support campaigns from planning through activation, optimization,

Qualifications

• 2+ years of professional experience in retail media, digital media, advertising, shopper marketing, customer success, account management, client services, marketing, or a related field.
• Foundational understanding of digital advertising and/or retail media.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Comfort working with data and performance metrics.
• Ability to interpret information and communicate key takeaways clearly.
• Strong attention to detail and commitment to high-quality execution.
• Ability to collaborate effectively across teams.
• Curiosity and willingness to learn new platforms, technologies, and media concepts.
• Ability to operate effectively in a fast-paced, evolving environment.

Responsibilities

• Coordinate across teams to keep campaigns and client deliverables moving forward.
• Communicate timelines, dependencies, and potential risks.
• Support effective handoffs between teams.
• Help ensure client expectations are understood and aligned internally.
• Contribute to process improvements that increase efficiency and improve the client experience.
• Support day-to-day management and execution of retail media campaigns across assigned clients.
• Coordinate campaign timelines, deliverables, and internal handoffs to ensure timely execution.
• Partner with Client Success Managers and cross-functional teams to support launches, optimizations, and reporting.
• Monitor campaign progress and performance, escalating risks or issues when appropriate.
• Assist with client communications, status updates, meeting preparation, and follow-up.

Skills

Retail media

Digital advertising

Client success

Account management

Data analysis

Job description

Inmar Intelligence is seeking an Associate, Client Success Manager – Retail Media to support the execution and growth of retail media programs across our Consumer Packaged Goods (CPG) client portfolio. This role is designed for an early-career professional who is ready to build deeper expertise in retail media, client success, and data-driven marketing.

The Associate CSM will work closely with Client Success leaders, Sales, Media Operations, Analytics, and other cross-functional partners to support clients throughout the campaign lifecycle—from planning and activation through optimization, reporting, and post-campaign insights.

The ideal candidate is highly organized, curious, analytical, and client-focused, with a foundational understanding of digital advertising, retail media, shopper marketing, or account management. This individual should be comfortable working with data, managing multiple priorities, communicating with clients and internal teams, and taking increasing ownership as their knowledge and experience grow.

Client & Campaign Support

• Support the day-to-day management and execution of retail media campaigns across assigned clients
• Coordinate campaign timelines, deliverables, and internal handoffs to help ensure accurate and timely execution
• Partner with Client Success Managers and cross-functional teams to support campaign launches, optimizations, and reporting
• Monitor campaign progress and performance, escalating risks or issues when appropriate
• Assist with client communications, status updates, meeting preparation, and follow-up
• Maintain accurate documentation of client priorities, campaign decisions, action items, and next steps
• Develop increasing ownership of client and campaign responsibilities as experience and expertise grow

Retail Media Strategy & Planning

• Support the development of media recommendations aligned with client objectives and campaign goals
• Assist with audience, channel, and activation recommendations using available shopper, retail, and behavioral insights
• Develop familiarity with retail media channels, platforms, audiences, and measurement approaches
• Support proposal development and RFP responses by gathering data, insights, and relevant recommendations
• Research client categories, competitive activity, and retail media trends to inform planning
• Partner with senior team members to translate client objectives into actionable media plans

Performance, Reporting & Insights

• Monitor campaign performance and help identify trends, risks, and opportunities
• Support development of client-facing campaign reporting
• Wrap decks, QBRs, and other performance materials
• Analyze campaign results across key metrics such as ROAS, sales impact, attribution, and incrementality
• Help translate campaign data into clear insights and recommendations for clients
• Partner with Analytics and Media teams to ensure reporting is accurate, timely, and aligned with client expectations
• Build the ability to connect campaign results to broader client business objectives

Client Relationships

• Build strong working relationships with client contacts and agency partners
• Participate in client meetings and contribute to campaign updates, reporting discussions, and planning conversations
• Respond to client questions and requests in partnership with the broader Client Success team
• Develop an understanding of client business objectives, priorities, and challenges
• Proactively identify questions, needs, or potential opportunities and bring them to the appropriate team member
• Build toward greater ownership of client relationships as experience and capabilities develop

Revenue & Growth Support

• Support Develop an understanding of how Client Success contributes to client retention, expansion, and revenue growth
• Help identify signals that may indicate additional client needs or media opportunities
• Surface potential upsell, cross-sell, or expansion opportunities to Client Success and Sales partners
• Support renewal and expansion conversations through strong execution, reporting, and performance storytelling
• Build knowledge of Inmar's broader capabilities and how they can address client business needs
• Cross-Functional Collaboration

Cross-Functional Collaboration

• Partner closely with: Client Success Sales Media Operations Analytics Creative Solutions Product and Platform teams

The Associate CSM will:

• Coordinate across teams to keep campaigns and client deliverables moving forward
• Communicate timelines, dependencies, and potential risks
• Support effective handoffs between teams
• Help ensure client expectations are understood and aligned internally
• Contribute to process improvements that increase efficiency and improve the client experience

Required Qualifications

• 2+ years of professional experience in retail media, digital media, advertising, shopper marketing, customer success, account management, client services, marketing, or a related field
• Foundational understanding of digital advertising and/or retail media
• Strong organizational and project management skills with the ability to manage multiple priorities
• Strong written and verbal communication skills
• Comfort working with data and performance metrics
• Ability to interpret information and communicate key takeaways clearly
• Strong attention to detail and commitment to high-quality execution
• Ability to collaborate effectively across teams
• Curiosity and willingness to learn new platforms, technologies, and media concepts
• Ability to operate effectively in a fast-paced, evolving environment

Preferred Qualifications

• Experience supporting retail media, shopper marketing, digital advertising, or CPG clients
• Familiarity with retail media ecosystems and platforms such as Walmart Connect, Kroger Precision Marketing, Instacart, Amazon Ads, or similar platforms
• Exposure to campaign performance metrics such as ROAS, attribution, sales lift, and incrementality
• Experience developing client-facing presentations or performance reports
• Experience working with brand, agency, retailer, or enterprise client teams
• Familiarity with programmatic, social, influencer, or omnichannel media

Success Metrics

• Quality and accuracy of campaign execution
• Timeliness of client and campaign deliverables
• Client satisfaction and responsiveness
• Quality of reporting and performance insights
• Ability to proactively identify risks, needs, and opportunities
• Cross-functional collaboration
• Growth in retail media and client expertise
• Increasing ownership and independence over time
• Contribution to client retention and revenue growth

What Success Looks Like

• Takes ownership: Follows through on commitments and increasingly manages work independently
• Is client-focused: Understands that strong execution and responsiveness build client trust
• Is curious: Seeks to understand the “why” behind campaign strategy, performance, and client decisions
• Uses data: Goes beyond reporting numbers to identify what they mean and why they matter
• Communicates proactively: Raises questions, risks, and opportunities early
• Collaborates well: Builds strong relationships across Client Success, Sales, Media, Analytics, and other teams
• Looks for opportunities: Begins recognizing where Inmar can provide additional value to clients
• Continues to grow: Actively builds the retail media, strategic, and client management capabilities required to take on greater responsibility

Why This Role Matters

• The Associate, Client Success Manager plays an important role in delivering an exceptional client experience while building the next generation of retail media and Client Success expertise at Inmar.
• This position provides hands‑on exposure to: Retail media strategy and execution CPG and shopper marketing Campaign performance and measurement Client relationship management Data‑driven storytelling Cross‑functional execution Revenue retention and growth
• The role is designed to provide a strong foundation for career growth within Client Success.
• As expertise develops, the Associate CSM will progress from supporting campaign and client execution to taking greater ownership of client relationships, strategic recommendations, and revenue opportunities.
• At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career.
• Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment.

Benefits are subject to change and may be governed by specific plan or program terms.

Compensation

The hiring range for this position is: 56,588.63 - 94,314.38 USD Annual

The final offer may vary based on factors such as geographic location, job‑related skills, education, certifications, work experience, and other relevant considerations. Depending on the job level and role, it may include: Annual discretionary bonuses through our Core Company Performance Bonus Plan Equity grants, sign‑on bonuses, and other tailored incentive opportunities Additional discretionary compensation, such as: Growing Revenue Incentives Corporate or VIP Bonuses Deferred compensation opportunities The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote‑eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.

We are an Equal Opportunity Employer, including disability/vets.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

HELP US MAKE BUSINESSES SMARTER TO IMPROVE CONSUMERS’ LIVES. Through curiosity and the intelligent use of data and technology, we uncover valuable insights that make it easier for businesses to understand, predict and meet the personalized needs of consumers — so they can live their lives to the fullest. Are you looking for work that matters, and a career where you can use your expertise and passion to make a difference? Then you might be the right person for one of these open positions. We are an Equal Opportunity Employer, including disability/vets.