Client Success & Launch Manager (Hybrid - Richmond)

Cuvo Health; Richmond (VA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Company-provided equipment

Performance-based bonuses

Training and AI tooling development

Hybrid work arrangement in Richmond

Job summary

Cuvo Health seeks an Account Manager to guide onboarding, manage client relationships end to end, and serve as the primary Cuvo contact post-launch. The role requires strong organization, excellent communication, and comfort with AI-enabled tooling.

Located in the Richmond, VA area with a hybrid schedule, you will coordinate launches across internal teams and maintain active client engagement to ensure successful live operations.

Qualifications

• Organized with ability to manage multiple accounts across stages.
• Strong communicator by phone, video, and written channels.
• Familiarity with AI tooling used at Cuvo; training provided.

Responsibilities

• Manage day-to-day relationship with a portfolio of clients as their primary point of contact at Cuvo.
• Lead onboarding: kickoff calls, walk clients through steps, collect documentation to go live.
• Coordinate launches with internal teams incl. development, compliance, LegitScript certification, and pharmacy partners.
• Handle client communication across channels: phone, video, text, email, Slack, and Microsoft Teams.
• Resolve issues directly when possible; route remainder to appropriate team and follow through to resolution.
• Maintain accurate, current account records in internal systems.
• Conduct proactive check-ins to ensure client business runs smoothly.

Skills

Organizational skills

Communication skills

AI tooling familiarity (Claude Code, C

Tools

Claude Code

Cursor

VS Code

Job description

Cuvo Health seeks an Account Manager to guide onboarding, manage client relationships end to end, and serve as the primary Cuvo contact post-launch. The role requires strong organization, excellent communication, and comfort with AI-enabled tooling.

Located in the Richmond, VA area with a hybrid schedule, you will coordinate launches across internal teams and maintain active client engagement to ensure successful live operations.