Account Manager (Client Success)

Join; Richmond (VA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Company-provided equipment

Performance-based bonuses

Training and AI tooling

Job summary

Cuvo Health is hiring an Account Manager to guide new clients through onboarding, coordinate their launches across internal teams, and remain their primary contact at Cuvo once they are live.

You will be organized, personable, and comfortable owning a client relationship end to end, with strong communication across phone, video, text, and email.

Qualifications

• Experience in guiding clients through onboarding and launches.
• Strong communication across phone, video, text, email, and chat tools.
• Excellent organizational skills with attention to detail.

Responsibilities

• Manage day-to-day relationship with a portfolio of clients as their primary contact at Cuvo Health.
• Lead onboarding calls, walkthrough steps, and collect docs to go live.
• Coordinate launches with internal teams including development, compliance and LegitScript certification, and pharmacy partners.
• Handle client communication across channels: phone, video, text, email, Slack, and Microsoft Teams.
• Resolve issues directly or route to the appropriate team and follow through to resolution.
• Maintain accurate, current account records in internal systems.
• Conduct proactive check-ins to ensure clients' business runs smoothly.

Skills

Client onboarding

Relationship management

Multichannel communication

Organization

CRM software

Tools

CRM software

Job description

Cuvo Health provides the regulated infrastructure behind independent white telehealth brands: licensed medical providers in all 50 states, pharmacy fulfillment, compliance, and the software that connects them. Clients launch their telehealth brand with Cuvo, and each one is assigned a dedicated point of contact responsible for their experience from signature through launch and beyond.

We are hiring an Account Manager to fill that role. You will guide new clients through onboarding, coordinate their launch across internal teams, and remain their primary contact at Cuvo once they are live. The position suits someone who is organized, personable, and comfortable owning a client relationship end to end.

Tasks

• Manage the day-to-day relationship with a portfolio of clients as their primary point of contact at Cuvo
• Lead new clients through onboarding: run kickoff calls, walk them through each step of the process, and collect the documentation required to take their business live
• Coordinate launches with internal teams, including development, compliance and LegitScript certification, and pharmacy partners
• Handle client communication across channels: phone and video calls, text, email, Slack, and Microsoft Teams
• Resolve issues directly where possible; route the remainder to the appropriate team and follow through to resolution
• Maintain accurate, current account records in internal systems
• Conduct proactive check-ins to confirm each client's business is running smoothly and concerns are addressed early

Requirements

• Located in the Richmond, VA area and available for a hybrid schedule
• Highly organized, with the ability to manage multiple accounts at different stages without losing detail
• A strong communicator by phone, on video, and in writing, with a warm and professional manner
• Comfortable with modern software. Cuvo works in AI-assisted tools such as Claude Code, Cursor, and VS Code; prior exposure is a plus, and training is provided
• Available during standard business hours, with the flexibility to respond to occasional urgent matters outside them
• A formal background in account management is not required. Candidates with strong customer-facing experience in any industry are encouraged to apply

Benefits

• Paid time off
• Company-provided equipment
• Performance-based bonuses and advancement opportunities
• Training and professional development in AI tooling used across the company
• Hybrid work arrangement in the Richmond, VA area

Cuvo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.