Client Success Intern — On-Site with Mentorship & Projects

Praxis, Inc.; Meridian (ID); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Mentorship

Intern Summit at headquarters

On-site at Meridian, ID

Job summary

Paylocity’s Client Services Internship is a 12-week summer program based in Meridian, ID, offering hands-on experience in onboarding, mentorship, and client interactions. You’ll learn how Account Managers build strong client relationships and deliver exceptional client experiences.

Candidates will work on meaningful projects, gain professional skills through workshops and networking, and present mid-point and final results to managers and leaders.

Qualifications

• Active enrollment in a bachelor’s degree program with expected graduation between December 2027 and Spring 2028.
• Preference for Business and Liberal Arts majors with a career interest in customer service, account management, and client success.
• Must have a GPA of 3.0 or higher.
• Experience with data entry and client interaction preferred.
• Strong technical aptitude; proficient in Microsoft Word and Excel.
• Excellent time management, critical thinking, and problem-solving skills.
• Strong written and verbal communication skills for business correspondence.
• High attention to detail and commitment to process adherence, including recognizing and maintaining confidentiality.
• Ability to adapt in a fast-paced environment and work well in a team setting; willingness to jump in wherever necessary.

Responsibilities

• Communicate professionally with clients via phone and email to provide updates, gather information, and resolve routine inquiries.
• Support high-volume client service operations by completing casework, processing requests, and resolving routine client issues in accordance with established service standards.
• Review, investigate, and resolve client cases while ensuring accuracy, quality, and timely completion.
• Assist with case routing, workload balancing, and assignment management to support operational efficiency and service delivery.
• Complete project returns, processing cleanup, and other operational support activities to improve team productivity and client outcomes.
• Accurately document client interactions, case activity, and resolutions within company systems.
• Collaborate with Account Managers and cross-functional partners to elevate complex issues and ensure timely resolution of client needs.

Skills

Communication skills

Time management

Problem-solving

Attention to detail

Teamwork

Confidentiality

Education

Bachelor’s degree enrollment

GPA 3.0+

Business/Liberal Arts major preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Paylocity’s Client Services Internship is a 12-week summer program based in Meridian, ID, offering hands-on experience in onboarding, mentorship, and client interactions. You’ll learn how Account Managers build strong client relationships and deliver exceptional client experiences.

Candidates will work on meaningful projects, gain professional skills through workshops and networking, and present mid-point and final results to managers and leaders.