Strategic Client Success Manager, Ad Tech & Growth

Madhive; New York (NY); On-site; USD 76,000 - 95,000; Full time

Job summary

Madhive is seeking a Client Success Manager in NYC to retain and grow a book of business within the ad-tech space. You will partner with customers, translate their needs into product solutions, and guide the journey from onboarding to renewal.

The role requires a data-driven mindset, strong communication, and cross-functional collaboration, with experience managing platform-based media campaigns. The approximate compensation range is $76,000-$95,000 and benefits will be discussed in the offer.

Qualifications

• Bachelor’s degree preferred in Marketing, Advertising, Business or Stats.
• 4+ years of experience in a Client Services role.
• Strong communication skills with internal and external stakeholders.
• Data-savvy with Excel; able to turn data into actionable insights.

Responsibilities

• Own and drive retention and growth for your book of business.
• Serve as trusted partner by understanding client challenges and mapping solutions.
• Own the customer journey from onboarding to renewal.
• Improve customer health and net revenue retention.
• Collaborate cross-functionally to foster a customer-first mindset.

Skills

Communication

Excel

Cross-functional collaboration

Project management

DSP campaigns

Ad operations

Education

Bachelor’s degree in Marketing/Advertising/Business/Stats

Job description

Madhive is seeking a Client Success Manager in NYC to retain and grow a book of business within the ad-tech space. You will partner with customers, translate their needs into product solutions, and guide the journey from onboarding to renewal.

The role requires a data-driven mindset, strong communication, and cross-functional collaboration, with experience managing platform-based media campaigns. The approximate compensation range is $76,000-$95,000 and benefits will be discussed in the offer.