Client Success & Growth Manager

MCI; Tampa (FL); Presencial; USD 65.000 - 95.000; Tempo integral

Resumo da vaga

MCI in Tampa, FL is seeking a Client Services Manager to be the primary liaison between our BPO contact center and clients in a fast-growing tech-enabled services environment.

You will manage expectations, ensure service delivery, and drive account growth across multiple client accounts. Ideal candidates have 3+ years in client services or account management in a BPO or contact center, plus strong relationship-building and familiarity with CRM and data reporting tools.

Qualificações

• 3+ years in client services or account management in a BPO or contact center.
• Strong relationship-building skills and communication.
• Experience with CRM and data reporting tools.

Responsabilidades

• Serve as the primary liaison between clients and the BPO contact center.
• Manage client expectations and ensure consistent service delivery.
• Drive account growth across multiple client accounts.
• Collaborate with internal teams to resolve issues and optimize performance.

Conhecimentos

Account management

CRM

Relationship building

Data reporting

BPO / contact center experience

Ferramentas

CRM software

Data analytics tools

Descrição da vaga

MCI in Tampa, FL is seeking a Client Services Manager to be the primary liaison between our BPO contact center and clients in a fast-growing tech-enabled services environment.

You will manage expectations, ensure service delivery, and drive account growth across multiple client accounts. Ideal candidates have 3+ years in client services or account management in a BPO or contact center, plus strong relationship-building and familiarity with CRM and data reporting tools.