Client Success & Engagement Specialist

The Digital Group Infotech; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

The Digital Group Infotech is seeking a Client Support Executive to strengthen client relationships, provide timely updates to management, and identify new business opportunities from referrals.

You will handle after-sales support, coordinate with internal teams, visit client offices as needed, and train staff to maximize product adoption while maintaining accurate client records and delivering exceptional service.

Qualifications

• Proven experience as a client servicing executive or similar.
• Good command of Windows OS and MS Office.
• Familiarity with CRM software and data reporting.
• Ability to work under pressure and meet deadlines.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Willingness to accept feedback and adapt.

Responsibilities

• Build strong client relationships via after-sales support.
• Provide timely updates to management and stakeholders.
• Visit client offices as needed to discuss requirements.
• Onboard new clients and ensure smooth transitions.
• Interact with clients by phone, email, or online meetings.
• Address client concerns and improve product adoption.
• Maintain accurate records of clients and opportunities.
• Respond to inquiries promptly and professionally.
• Coach and guide client service staff.
• Organize training sessions to maximize product use.

Skills

Communication

Problem-solving

Customer service

Time management

Organizational skills

Analytical thinking

Tools

CRM software

Windows OS

MS Excel

MS Word

Outlook

Job description

The Digital Group Infotech is seeking a Client Support Executive to strengthen client relationships, provide timely updates to management, and identify new business opportunities from referrals.

You will handle after-sales support, coordinate with internal teams, visit client offices as needed, and train staff to maximize product adoption while maintaining accurate client records and delivering exceptional service.