Client Success Director — Growth & Strategy

ClarityPay, Inc.

New York (NY)

On-site

USD 75,000 - 125,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental, vision coverage

401k program

Job summary

ClarityPay, Inc. is seeking a Director of Client Success in New York City to oversee a portfolio of key clients, drive onboarding and daily management, strengthen relationships, and deliver measurable outcomes.

You will align client expectations with internal partners across business, product, risk, and legal teams to maximize loyalty and growth. You will analyze data, generate improvement opportunities, and lead programs to completion, while travel up to 20% and reporting to the SVP of Client

Qualifications

5+ years in point-of-sale financing, BNPL, private label credit cards, co-brand credit cards, or other partner lending businesses.
Strong data analysis skills.
Experience preparing client presentations and executive reviews.
Financial acumen with knowledge of lending products and KPIs.

Responsibilities

Be the main point of contact between clients and internal teams.
Lead client implementation work plans and coordinate with cross-functional groups.
Set and manage performance expectations; report progress to clients and stakeholders.
Monitor performance and customer experience data continuously.
Develop growth and success plans; identify opportunities and drive improvements.
Address day-to-day operational issues and ensure SLAs are met.
Coordinate regular client reviews and updates.
Ensure legal and contractual obligations are fulfilled.
Promote ClarityPay values and integrity.