Client Success Coordinator — Medical & Legal Caseloads

ExamWorks, Inc.; Rancho Cordova (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

ExamWorks, Inc. is seeking a Client Coordinator to be the primary contact for clients, attorneys, physicians, and representatives.

You will manage high-volume caseloads, coordinate IMEs and record reviews, and oversee the lifecycle of client cases with precise data and timely communication. The role requires exceptional customer service, keen attention to detail, and strict adherence to HIPAA, regulatory, and company standards.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1 year clerical experience preferred.
• Preferred background: Personal injury, insurance, legal, medical, or IME services familiarity.
• Certifications: No specific certificates required.

Responsibilities

• Respond to inquiries from clients, attorneys, and representatives.
• Coordinate IMEs and record reviews and update databases.
• Resolve customer complaints and QA issues, escalating when needed.
• Route inbound calls to appropriate departments.
• Enter, retrieve, and verify client data.
• Organize, file, and archive case files.
• Perform day-to-day clerical tasks including typing, emailing, and proofreading.
• Track workflow with QA department and ensure timely statuses.
• Ensure compliance with HIPAA and company policies.

Skills

Customer service

Attention to detail

HIPAA compliance

Communication

Multitasking

Organization

Confidentiality

Teamwork

Adaptability

Quality focus

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ExamWorks, Inc. is seeking a Client Coordinator to be the primary contact for clients, attorneys, physicians, and representatives.

You will manage high-volume caseloads, coordinate IMEs and record reviews, and oversee the lifecycle of client cases with precise data and timely communication. The role requires exceptional customer service, keen attention to detail, and strict adherence to HIPAA, regulatory, and company standards.