Client Success & Case Coordination Specialist

ExamWorks; Rancho Cordova (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

ExamWorks in Rancho Cordova, CA is seeking a Client Coordinator to be the primary contact for clients, attorneys, physicians, nurses, and representatives. You will manage high-volume caseloads, coordinate IMEs and record reviews, and oversee the lifecycle of client cases through accurate data entry, diligent tracking, and timely communication.

Success in this role requires exceptional customer service, sharp attention to detail, and strict adherence to HIPAA, regulatory, and company standards.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of clerical experience preferred.
• Preferred background in personal injury, insurance, legal, medical, or IME services.
• Familiarity with medical and legal terminology.
• Experience working with clients, attorneys, and medical providers in a fast-paced, deadline-driven environment.
• No specific certificates, licenses, or registrations required.

Responsibilities

• Respond to inquiries from clients, attorneys, and representatives.
• Schedule and coordinate IMEs and record reviews.
• Update databases with real-time progress.
• Assist in resolving customer complaints and quality assurance issues; escalate as needed.

Skills

Organization

Multitasking

Quality & Accuracy

Adaptability

Confidentiality

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Typing 40 WPM

Job description

ExamWorks in Rancho Cordova, CA is seeking a Client Coordinator to be the primary contact for clients, attorneys, physicians, nurses, and representatives. You will manage high-volume caseloads, coordinate IMEs and record reviews, and oversee the lifecycle of client cases through accurate data entry, diligent tracking, and timely communication.

Success in this role requires exceptional customer service, sharp attention to detail, and strict adherence to HIPAA, regulatory, and company standards.