Client Success Coordinator

Unruh Law, P.C.; United States; Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

100% remote

Competitive hourly pay

Job summary

Unruh Law, P.C. is seeking a Client Success Coordinator to be the friendly first line of support for veterans nationwide. This 100% remote, phone-forward role involves updating clients, coordinating with an attorney, and documenting interactions in Filevine.

The ideal candidate has 1+ year in a client-facing law firm role, holds a valid PIV card, and can learn Filevine quickly. Compensation is $20–$24/hour based on experience.

Qualifications

• 1+ year in a client-facing role at a law firm.
• Valid PIV card required.
• Familiarity with Filevine or quick learner.
• 100% Remote (U.S.-based).
• Compensation: $20–$24/hour.

Responsibilities

• Make and receive client calls; provide timely, compassionate updates and clear next steps.
• Document all communications in Filevine and keep matters organized and current.
• Triage issues and elevate to the attorney when needed, then follow through to resolution.
• Calendar key dates, track tasks, and keep cases on schedule.
• Light legal assistant duties: prepare simple forms/letters and submit routine filings with the VA as directed.
• Maintain confidentiality and uphold professional, courteous communication at all times.

Skills

Client-facing

Phone skills

Attention to detail

Written communication

Discretion

Organization

Remote work

Tools

Filevine

Job description

Unruh Law, P.C. is a disability benefits law firm based in San Francisco, CA, proudly serving veterans nationwide. Our mission is to help veterans receive the benefits they’ve earned, and we’re hiring a Client Success Coordinator to be the friendly, reliable first line of support for our clients.

About the Role

This is a phone-forward, client-facing role with light legal assistant duties. You’ll spend most of your day speaking with clients—providing updates, answering questions, setting expectations, and keeping cases moving. You’ll document every interaction clearly in Filevine, help with basic case tasks, and coordinate closely with the attorney to ensure a smooth client experience.

Key Responsibilities

• Make and receive client calls; provide timely, compassionate updates and clear next steps
• Document all communications and tasks in Filevine and keep matters organized and current
• Triage issues, elevate to the attorney when needed, and follow through to resolution
• Calendar key dates, track tasks, and keep cases on schedule
• Light legal assistant support: request records, organize medical documents, prepare simple forms/letters, and submit routine filings with the VA as directed
• Maintain confidentiality and uphold professional, courteous communication at all times

Requirements

• 1+ year in a client-facing role at a law firm (veterans benefits experience a plus)
• Valid PIV (Personal Identity Verification) card—required
• Familiarity with Filevine preferred (or strong aptitude to learn quickly)
• Comfortable and confident on the phone; thrives on helping people and de-escalating concerns
• Highly organized self-starter with excellent follow-through and attention to detail
• Clear written communication; reliable documentation habits; discretion with sensitive information
• 100% Remote (U.S.-based)
• Compensation: $20–$24/hour (commensurate with experience)

Why Join Us

At Unruh Law, you’ll be part of a mission-driven team supporting those who have served. You’ll have meaningful client contact, clear processes, and the chance to grow your skills in a supportive, professional environment.