Client Success Consultant - Payroll & HR

Socket.dev; Dunwoody (GA); On-site; USD 72,462,000 - 123,020,000; Full time

Benefits offered by this job

Bonus program

Medical, dental, and vision benefits

401(k) savings plan

Employee stock purchase plan

Paid holidays

PTO and comprehensive leave

Job summary

TriNet is expanding its Customer Success team in Atlanta, GA. The Customer Success Consultant serves as the first contact for an assigned portfolio, acting as an ambassador to client admins and providing personalized payroll, tax, platform support, and HR/benefits guidance.

You’ll work with a team of specialists to deliver exceptional service to mid‑level client needs. The role emphasizes proactive problem solving, timely triage, and effective resolution, with focus on customer retention and

Qualifications

• 3+ years payroll and customer service/relationship management required.
• 2+ years industry experience; PEO, ASO or Payroll preferred.
• Bachelor's Degree or equivalent industry work experience preferred.
• Certifications such as FPC/CPP are a plus.

Responsibilities

• Deliver excellent services to customers through diligent, accurate, appropriate, timely, and easy-to-use valuable solutions to meet their needs.
• Employ a proactive approach to problem-solving and issue resolution.
• Ensures proper triage, escalation, and effective resolution of all client inquiries, while providing relevant information, and making recommendations.
• Organize and prioritize work to ensure timely and efficient delivery of services to ensure customer expectations are met.
• Accountable to TriNet's customer retention and customer satisfaction goals.
• Demonstrate excellent communication skills.
• Effectively leverages resources to ensure business knowledge is current.
• Working knowledge of ASO products, services, and markets, including operations, cross-functional workflows, and interaction between the various company units, processes, and systems.
• Knowledge in payroll, tax and compliance management.
• Proficiency with Microsoft Office, CRM & HRIS applications and virtual meeting platforms.
• Solid understanding of API functionality and ways to address these types of customer requests.
• Maintain confidentiality of corporate data.
• Link client business needs to payroll/platform programs and operational services.
• Ability to work independently.
• Multi-task, prioritize, and complete requests and assignments in a timely manner.

Skills

Payroll knowledge

Customer service

Relationship management

Communication skills

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Office

CRM systems

HRIS

Job description

TriNet is expanding its Customer Success team in Atlanta, GA. The Customer Success Consultant serves as the first contact for an assigned portfolio, acting as an ambassador to client admins and providing personalized payroll, tax, platform support, and HR/benefits guidance.

You’ll work with a team of specialists to deliver exceptional service to mid‑level client needs. The role emphasizes proactive problem solving, timely triage, and effective resolution, with focus on customer retention and