Strategic Customer Success Advisor — HR & Payroll

TriNet; Atlanta (GA); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Employee stock purchase plan

11 company holidays

PTO & leave program

Job summary

TriNet is seeking a Customer Success Consultant to support a portfolio of ASO clients from our Atlanta office. You will act as the ambassador for client admins, delivering payroll, tax, platform support, reporting, HR & benefit administration with a team of experts.

The role requires 3+ years in payroll and customer service, strong communication, and the ability to work independently. Flexibility for in-office or remote options may apply based on business needs.

Qualifications

• 3+ years payroll and customer service/relationship management required.
• 2+ years industry experience; PEO, ASO or Payroll preferred.
• Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP) through PayrollOrg preferred
• Lean Six Sigma Certification – IASSC preferred
• Certified Project Management Professional (PMP) – PMI preferred

Responsibilities

• Deliver excellent services to customers through diligent, accurate, appropriate, timely, and easy-to-use valuable solutions to meet their needs.
• Employ a proactive approach to problem-solving and issue resolution.
• Ensures proper triage, escalation, and effective resolution of all client inquiries, while providing relevant information, and making recommendations.
• Organize and prioritize work to ensure timely and efficient delivery of services to ensure customer expectations are met.
• Accountable to TriNet's customer retention and customer satisfaction goals.
• Demonstrate excellent communication skills.
• Effectively leverages resources to ensure business knowledge is current.
• Working knowledge of ASO products, services, and markets, including operations, cross-functional workflows, and interaction between the various company units, processes, and systems.
• Knowledge in payroll, tax and compliance management.
• Proficiency with Microsoft Office, CRM & HRIS applications and virtual meeting platforms.
• Solid understanding of API functionality and ways to address these types of customer requests.
• Maintain confidentiality of corporate data.
• Link client business needs to payroll/platform programs and operational services.
• Ability to work independently.
• Multi-task, prioritize, and complete requests and assignments in a timely manner.

Skills

Communication

Independent work

Multitasking

Problem solving

Relationship management

Payroll knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM & HRIS

Virtual meeting platforms

API familiarity

Job description

TriNet is seeking a Customer Success Consultant to support a portfolio of ASO clients from our Atlanta office. You will act as the ambassador for client admins, delivering payroll, tax, platform support, reporting, HR & benefit administration with a team of experts.

The role requires 3+ years in payroll and customer service, strong communication, and the ability to work independently. Flexibility for in-office or remote options may apply based on business needs.