Client Success & Operations Lead

Sepire; Illinois; On-site; USD 55,000 - 75,000; Full time

Job summary

Sepire in Illinois is seeking a Client Advocate to serve as the primary contact for client programs, driving day-to-day execution and long-term satisfaction. You will manage projects, anticipate client needs, resolve issues, and coordinate across departments to deliver accurate, timely results.

The role covers omni-channel communications, job tracking, and documentation, blending account management with operations coordination and proactive problem solving in a fast-paced, compliant environment

Qualifications

• 2–5 years in a client-facing role; preferably within print, marketing, or communications
• Demonstrated ability to manage multiple projects and competing priorities
• Proficiency in Microsoft Office and CRM platforms
• Strong understanding of mailing, shipping, and fulfillment processes
• Excellent written and verbal communication skills; confident presenting to clients and internal teams
• Highly organized, analytical, and detail oriented
• Bachelor’s degree or equivalent experience; exposure to variable data, digital communications, or marketing platforms a plus

Responsibilities

• Develop a deep understanding of client goals, program structure, and communication needs
• Maintain working knowledge of internal technologies, tools, and processes from intake to fulfillment
• Ensure program documentation, assets, and job tickets are complete and current
• Articulates and confirms requests based on client’s intentions, not just executing literal requests
• Serve as the client’s primary contact for program execution, providing proactive communication and status updates
• Represent Sepire with professionalism, urgency, and empathy while advocating and managing client needs internally
• Anticipate risks, resolve issues promptly, and escape concerns as needed to maintain service standards
• Oversee the full job lifecycle—from intake and proofing to final approval and execution
• Partner with Print Production, IT, and Fulfillment teams to meet deadlines and client SLAs
• Manage project timelines, flag scheduling conflicts, and ensure efficient job tracking and resolution
• Lead efforts to create and update standardized checklists, workflows, and program manuals
• Identify process inefficiencies and recommend improvements to mitigate discrepancies and enhance team performance
• Ensure compliance with security, regulatory, and client-specific requirements (e.g., SOC 2, HIPAA)
• Strong time management skills with the ability to work independently and stay self-motivated

Skills

Client-facing experience

Multi-project management

Excellent communication

Analytical thinking

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

CRM platforms

Job description

Sepire in Illinois is seeking a Client Advocate to serve as the primary contact for client programs, driving day-to-day execution and long-term satisfaction. You will manage projects, anticipate client needs, resolve issues, and coordinate across departments to deliver accurate, timely results.

The role covers omni-channel communications, job tracking, and documentation, blending account management with operations coordination and proactive problem solving in a fast-paced, compliant environment