Client Liaison

International Recovery Systems; Plum (Allegheny County); Hybrid; USD 42,000 - 52,000; Full time

Job summary

International Recovery Systems in Plum is seeking a detail‑oriented Client Liaison to join our office team. You will coordinate between clients, field agents, and internal teams to ensure every assignment is accurate, up-to-date, and moving forward smoothly.

The role involves handling high volumes of calls and emails, reviewing new assignments through client portals, and verifying addresses and case notes while communicating daily with clients, banks, and internal teams.

Qualifications

• 1+ year of collections, billing, or account support experience.
• 2+ years in a customer service or admin role.
• High school diploma or GED.
• Proficiency with Microsoft Office and general computer systems.
• Strong attention to detail and communication skills.

Responsibilities

• Handle high volumes of calls, emails, and case updates.
• Accept and review new assignments through client portals.
• Verify addresses, update account statuses, and manage case notes.
• Communicate daily with clients, banks, and internal teams.
• Add fees, track progress, and ensure accurate information is shared.
• Assist with other tasks and projects as assigned by management.

Skills

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Location: Plum, International Recovery Systems Inc

Hours: Monday-Friday 8:30am-5pm

We’re a fast-growing repossession company looking for a detail-oriented, reliable Client Liaison to join our office team. In this role, you’ll coordinate between clients, field agents, and internal teams to make sure every assignment is accurate, up to date, and moving forward smoothly.

Responsibilities

• Handle high volumes of calls, emails, and case updates
• Accept and review new assignments through client portals
• Verify addresses, update account statuses, and manage case notes
• Communicate daily with clients, banks, and internal teams
• Add fees, track progress, and ensure accurate information is shared
• Assist with other tasks and projects as assigned by management.

Requirements

Required Qualifications

• 1+ year of collections, billing, or account support experience
• 2+ years in a customer service or admin role
• High school diploma or GED
• Proficiency with Microsoft Office and general computer systems
• Strong attention to detail and communication skills

Preferred Qualifications

• Experience in repossession, auto finance, or call center environments
• Familiarity with client portals or dispatch-style workflows