Client Success & Care Coordinator

Maxim Healthcare; Bakersfield (CA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Holidays

Job summary

Maxim Healthcare is seeking a Client Relations Specialist in Bakersfield, CA to work with clients, patients, and caregivers to monitor program participants and provide exceptional customer service.

The role emphasizes confidentiality, coordination with case managers, and timely communication. Benefits include comprehensive health plans and career growth within a supportive organization.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Must meet all federal, state, and local requirements.
• Energetic, self-motivated, and adaptable in a dynamic environment.
• Strong organizational, planning, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams)
• Spanish language proficiency preferred
• English language proficiency required

Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Skills

High school diploma

English proficiency

MS Office

Spanish language proficiency

Organizational skills

Tools

MS Office

Job description

Maxim Healthcare is seeking a Client Relations Specialist in Bakersfield, CA to work with clients, patients, and caregivers to monitor program participants and provide exceptional customer service.

The role emphasizes confidentiality, coordination with case managers, and timely communication. Benefits include comprehensive health plans and career growth within a supportive organization.