Client Relations Specialist: Impactful Care & Growth

Maxim Healthcare; San Bernardino (CA); On-site; USD 71,635,000 - 74,390,000; Full time

Benefits offered by this job

Weekly paychecks

Comprehensive benefits (health, dental

401(k) with company matching

Employee discounts

Training & mentorship

Career advancement

Job summary

Maxim Healthcare is seeking a compassionate Client Relations Specialist to support clients, patients, and caregivers in San Bernardino, CA. The role focuses on monitoring participants’ ability to manage care and delivering exceptional customer service.

The position offers competitive pay, comprehensive benefits, and opportunities for growth within a supportive organization. Strong communication and MS Office skills are required.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Excellent verbal and written communication skills; bilingual in English/Spanish helpful.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams).
• Energetic, self-motivated, adaptable in a dynamic environment.

Responsibilities

• Maintain confidentiality of program participants.
• Complete consumer admissions/intakes as directed.
• Ensure client services are authorized and communicated to clients and caregivers.
• Manage referrals and maintain communication with clients and Case Managers.
• Provide timely updates to Case Managers and internal teams.
• Assist with time reporting issues and operational support.
• Notify leadership and payor sources of concerns, including fraud or misuse.
• Complete quarterly customer service calls and attend service planning meetings.
• Maintain accurate consumer records.
• Support Field Support Team with onboarding and compliance tracking.

Skills

Verbal communication

Written communication

Spanish language

English language

Microsoft Office

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Maxim Healthcare is seeking a compassionate Client Relations Specialist to support clients, patients, and caregivers in San Bernardino, CA. The role focuses on monitoring participants’ ability to manage care and delivering exceptional customer service.

The position offers competitive pay, comprehensive benefits, and opportunities for growth within a supportive organization. Strong communication and MS Office skills are required.