Associate Manager, Client Services

Kargo; Chicago (IL); Hybrid; USD 64,000 - 68,000; Full time

Job summary

Kargo in Chicago, IL, is seeking an Associate Client Services Manager to oversee day-to-day execution and client experience for direct and programmatic ad accounts. This hybrid role requires onsite presence four days per week in Chicago.

You will ensure campaigns launch on time, maintain strong client relationships, deliver performance insights, and coordinate with internal teams to resolve issues while exploring upsell and renewal opportunities.

Qualifications

• 1+ years in digital media or ad tech.
• Knowledge of campaign mechanics including trafficking and tagging.
• Proficiency in MS Excel and Google Sheets.
• Strong communication skills.
• Familiarity with digital media metrics.

Responsibilities

• Ensure campaigns launch on time and meet goals.
• Maintain strong client relationships.
• Deliver insightful performance reports.
• Identify upsell and renewal opportunities.
• Coordinate with internal teams to resolve issues.

Skills

Digital media experience

Campaign mechanics

Communication skills

Digital media metrics

Tools

MS Excel

Google Sheets

Job description

The Associate Client Services Manager manages day-to-day execution and client experience for direct and programmatic ad accounts. This hybrid role requires onsite presence 4 days per week in Chicago, Illinois.

Responsibilities

• ensuring campaigns launch on time and meet goals
• maintaining strong client relationships
• delivering insightful performance reports
• identifying upsell and renewal opportunities
• coordinating with internal teams to resolve issues

Required skills

• 1+ years in digital media or ad tech
• knowledge of campaign mechanics (trafficking, tagging)
• proficiency in MS Excel and Google Sheets
• strong communication skills
• familiarity with digital media metrics

Preferred experience

• working with cross-functional teams and campaign troubleshooting

Salary range is $64,000 to $68,000 USD.