Client Success Associate — Junior Account Manager

North Rising Star; Saint Louis Park (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

North Rising Star is seeking a Junior Account Manager to act as the first point of contact with new customers, addressing queries and boosting client satisfaction. You will identify needs, communicate clearly, and represent the company positively to build lasting relationships.

Previous customer service experience is an advantage as you work toward business goals and contribute to profitable, long-term client partnerships.

Qualifications

• Proven work experience as a Junior Account Manager or relevant sales role.
• Understanding of sales principles and ability to deliver excellent customer experience.
• Strong (verbal and written) communication skills with an ability to build relationships.
• Effective presentation and negotiation skills.
• High degree of professionalism.
• Good time-management skills with a problem-solving attitude.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Skills

Customer service

Communication

Relationship building

Negotiation

Time management

Problem solving

Presentation

Job description

North Rising Star is seeking a Junior Account Manager to act as the first point of contact with new customers, addressing queries and boosting client satisfaction. You will identify needs, communicate clearly, and represent the company positively to build lasting relationships.

Previous customer service experience is an advantage as you work toward business goals and contribute to profitable, long-term client partnerships.