Client Success & Accounts Associate

NXTWave Financial; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

NXTWave Financial is seeking a Junior Account Manager to be the first point of contact for new customers, address queries, and boost client satisfaction. You will use your communication skills to understand client needs while representing our company positively.

Previous customer service experience will be an advantage and you will contribute to building profitable, long-term relationships to reach our business objectives.

Qualifications

• Proven work experience as a Junior Account Manager or relevant sales role.
• Understanding of sales principles and ability to deliver excellent customer experience.
• Strong verbal and written communication skills with an ability to build relationships.
• Effective presentation and negotiation skills.

Responsibilities

• Gather information on assigned clients.
• Contact clients to understand their needs.
• Provide after-sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries.
• Build strong client relationships through regular communication.
• Report on the status of accounts.
• Suggest company products/services that maximize client satisfaction.
• Communicate product and pricing details clearly.
• Promote new products/services to existing customers.

Skills

Customer relationships

Verbal communication

Written communication

Negotiation

Time management

Problem solving

Sales experience

Presentation skills

Professionalism

Job description

NXTWave Financial is seeking a Junior Account Manager to be the first point of contact for new customers, address queries, and boost client satisfaction. You will use your communication skills to understand client needs while representing our company positively.

Previous customer service experience will be an advantage and you will contribute to building profitable, long-term relationships to reach our business objectives.