Client Success Associate

energyworldnet; Decatur (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Retirement plan with company match

Paid Parental Leave

Job summary

Energy Worldnet in Decatur, Texas, seeks a Client Success Associate to enhance client satisfaction, engagement, and revenue growth. This hybrid role necessitates onsite collaboration, with key responsibilities including customer service, cross-functional collaboration, and proactive client support.

The ideal candidate will have a high school diploma, customer-facing experience, and strong communication skills. This position offers significant development opportunities within the energy industry's innovative SaaS environment.

Qualifications

• 1+ year of customer-facing experience.
• Ability to independently assess and resolve complex customer scenarios.
• Strong computer skills with web-based applications.

Responsibilities

• Provide timely, professional customer service.
• Support clients in effectively using the platform.
• Collaborate with teams to resolve client challenges.

Skills

Customer service

Communication skills

Critical thinking

Relationship management

Education

High School Diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

Join Our Team as a Client Success Associate!

About Us

At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly.

We are seeking a motivated and customer‑focused Client Success Associate to support client satisfaction, platform adoption, relationship building, and revenue growth through a structured, progressive development program. This role is ideal for individuals who enjoy problem‑solving, customer engagement, and growing their skills within a collaborative, fast‑paced environment.

We are looking for individuals who are passionate about customer service, eager to learn new systems, and ready to build a foundation for long‑term career growth.

This is a hybrid role that requires regular onsite collaboration and occasional client visits. Candidates must be willing to relocate to the Dallas–Fort Worth (DFW) area before their start date. Relocation assistance is not provided.

This position requires regular on‑site attendance. Through September 30, 2026, employees are expected to work onsite at EWN's current headquarters in Decatur, Texas as required to support collaboration, coaching, decision‑making, and business outcomes. Effective October 1, 2026, EWN's headquarters will relocate to Westlake, Texas. Beginning on that date, employees will be required to work onsite in Westlake on Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays. Regular onsite participation is considered an essential function of this role.

We do not support employment visa sponsorship (e.g., H‑1B visa).

What You’ll Do

As a Client Success Associate at EWN, you will:

• Provide timely, professional customer service by responding to inbound client calls and inquiries, resolving issues or routing requests appropriately
• Serve as a primary point of contact for assigned or key clients, including ownership of escalated customer service issues and delivery of customized solutions
• Support clients in navigating and effectively using the platform through system walkthroughs, tailored guidance, and best‑practice recommendations to drive adoption and value realization
• Apply critical thinking, communication, and interpersonal skills to independently resolve complex customer issues and ensure high levels of client satisfaction
• Collaborate with cross‑functional internal teams, peers, partners, and resellers to resolve client challenges and improve service delivery and operational efficiency
• Prepare and deliver client‑facing reports, presentations, or demonstrations that communicate platform features, benefits, updates, and measurable outcomes
• Contribute to revenue generation and customer retention through proactive client engagement, including identifying appropriate upsell and cross‑sell opportunities
• Lead or support special projects and cross‑functional initiatives, contributing insights and recommendations that support operational and strategic goals
• Mentor and support other Associates by sharing platform knowledge, customer service best practices, and issue‑resolution techniques, as appropriate
• Perform other related job functions as assigned

What You’ll Bring

Required Skills & Experience

• High School Diploma or equivalent
• 1+ year of customer‑facing experience (with increasing responsibility as proficiency grows)
• Excellent verbal and written communication skills
• 2+ years of general computer usage, including web‑based applications and Microsoft Office or related tools
• Strong customer service and relationship‑management skills, including the ability to manage escalations and deliver customized solutions
• Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking

Preferred Skills & Experience

• Bachelor’s degree or equivalent work experience
• Experience in customer service, account management, or sales environments (including KPIs, quotas, or structured pre‑/post‑client activities)
• Experience using a CRM system (Salesforce or equivalent), particularly as responsibilities expand to advanced support or business development work
• Experience working in a SaaS business model
• Experience in the oil, gas, or energy industry

Why Join Us?

• Growth & Development: A structured role designed to support progressive skill development, increased responsibility, and exposure to strategic initiatives.
• Collaborative Culture: Work closely with cross‑functional teams in a supportive environment focused on learning, knowledge‑sharing, and continuous improvement.
• Travel Opportunities: Up to 25% travel, as needed, to support client relationships and project work.

Benefits

Dependent on eligibility and plan selection.

• Medical, Dental, and Vision plans — EWN covers upfront costs for employees and eligible dependent children
• Voluntary benefits (life insurance, short‑term disability, etc.)
• Retirement plan with company match (up to 4%)
• Flexible Spending Accounts (Health & Dependent Care)
• Health Reimbursement Account (HRA)
• Employer‑paid Life and AD&D Insurance
• Paid Parental Leave

Work Details

• Location: Hybrid office, and home office
• Schedule: Monday–Friday, various shifts between 7:00 AM and 5:30 PM CT
• Environment: Office, home office, and occasional field work

Ready to Grow Your Career With Us?

Join a team where your work directly supports client success, platform adoption, and business growth. At EWN, you’ll gain hands‑on experience while building a strong foundation for long‑term career development.

Apply today to become an Associate at Energy Worldnet, LLC.

EEO Statement

Energy Worldnet, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclaimer

Applicants may be subject to a background check. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary.

Application Deadline

Applications are accepted on a rolling basis.