Client Success Associate, Billington CyberSecurity

CloserStill Media Germany GmbH; Chevy Chase (MD); On-site; USD 52,000 - 73,000; Full time

Job summary

Billington Cybersecurity is seeking a Client Success Associate to manage sponsor relationships from contract to post-event debrief. You will work with our sales, marketing and operations teams to ensure sponsors receive maximum value from our federal, state and local, and critical infrastructure summits.

Ideal candidates have 1–3 years in client services, strong organizational and communication skills, and comfort with CRM tools.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–3 years of client services, account management or event sponsorship.
• Highly organized with strong relationship and communication skills.
• Proactive problem-solver who can work across teams.

Responsibilities

• Serve as day-to-day contact for top sponsors and manage relationships.
• Conduct biweekly check-ins to review deliverables, deadlines and goals.
• Advocate for sponsor objectives to maximize value from programs.
• Lead post-event debriefs, deliver ROI reports and collect feedback.
• Ensure sponsor engagements are tracked in the CRM and coordinate with teams.
• Attend and support all events, including VIP receptions and travel as needed.

Skills

Client relationship management

Project/deadline management

Communication skills

CRM tools (HubSpot/Salesforce)

Event sponsorship experience

Education

Bachelor's degree or equivalent experience

Tools

HubSpot

Salesforce

Google Workspace

Whova

Cvent

Job description

About Billington Cybersecurity

Since 2010, Billington CyberSecurity has convened the senior-most government officials and industry leaders to strengthen the cybersecurity of the United States and its allies. Our portfolio includes the flagship Billington Federal Cybersecurity Summit in Washington, D.C., the State & Local Cybersecurity Summit, the Critical Infrastructure Cybersecurity Summit, and year-round digital programs. Together they bring together leaders from every level of government, industry, academia and the nonprofit sector to share strategies, challenges, tools and practices.

About Billington Cybersecurity

Since 2010, Billington CyberSecurity has convened the senior-most government officials and industry leaders to strengthen the cybersecurity of the United States and its allies. Our portfolio includes the flagship Billington Federal Cybersecurity Summit in Washington, D.C., the State & Local Cybersecurity Summit, the Critical Infrastructure Cybersecurity Summit, and year-round digital programs. Together they bring together leaders from every level of government, industry, academia and the nonprofit sector to share strategies, challenges, tools and practices.

Position Overview

The Client Success Associate is Billington's primary point of contact for our top sponsors. You'll actively manage the relationship from contract signature through post-event debrief, making sure each sponsor's year-round program, built around our Federal, State & Local and Critical Infrastructure summits, is delivered effectively and drives real value. These relationship-management and client support efforts are essential to the successful execution of Billington summits and to ongoing sponsor renewal and retention.

This individual is a member of the Billington Sales team and reports to the VP of Sales, but works closely with colleagues across the organization, including marketing, content and operations.

This is a strong opportunity for an early-career professional ready to take ownership of client relationships. You will join a highly collaborative and growing company with a 17-year track record of producing successful events in the cybersecurity space. Our team offers an immersive experience from Day 1, providing invaluable engagement with a broad range of leading cyber and technology companies and the opportunity to learn about all aspects of producing large-scale, market-leading in-person events. We provide full onboarding and training on our market, events and client-management process.

Key Responsibilities

• Serve as the trusted day-to-day point of contact for a portfolio of top sponsors, building strong, proactive relationships with their marketing and events teams
• Run regular check-ins with each sponsor (biweekly in the lead-up to events) to review deliverables, deadlines and goals
• Understand each sponsor's objectives and advocate for them internally to get the most value from their program
• Schedule and lead post-event debriefs, deliver ROI reports, and collect sponsor feedback to improve future programs
• Anticipate issues, resolve concerns quickly, and elevate when needed
• Share sponsor health, satisfaction and feedback with account owners to support renewals and growth
• Ensure all top sponsor engagements are accurately tracked in Hubspot, Billington’s sales CRM platform.

• Onboard new sponsors: gather logos, company details and program requirements, and make sure sponsors are presented accurately across signage, websites and communications
• Track all sponsor deliverables, and coordinate with the content, marketing and meetings teams to execute them on time
• Coordinate with the Billington content team on sponsor speaking roles, and guide sponsors through the content process
• Manage the booth selection process with the meetings team
• Track available inventory of exhibit hall booth space, speaking opportunities and other key sponsorship deliverables
• Support sponsors on registration, event app configuration for badge scanning, private meeting rooms and other on-site logistics
• Deliver lead and attendee data to sponsors in line with attendee privacy preferences
• Work with the VP of VIP Events on sponsor participation in VIP and diplomatic receptions

• Attend and support all Billington events, including summits, leadership breakfasts, and VIP receptions, and serve as the on-site point of contact for sponsors
• Provide other on-site staffing support at Billington events as needed
• Travel to out-of-town events as required
• Other duties as assigned

Requirements

• Bachelor's degree or equivalent experience
• 1–3 years of professional experience in client services, account management, event sponsorship, or a related client-facing role (agency, events, association, B2B or B2G experience preferred)
• Highly organized and detail-oriented, able to manage many clients, deliverables and deadlines at once, especially in the run-up to events
• Strong relationship skills, with the confidence to be a client's go-to contact and to represent the company professionally with senior executives
• Excellent written and verbal communication skills
• Proactive problem-solver who follows through and owns outcomes
• Collaborative, and comfortable coordinating across teams
• Comfortable and proficient with CRM and productivity tools; experience with HubSpot, Salesforce, Google Workspace, event-app platforms (Whova, Cvent, etc.) is a plus
• Interest in cybersecurity or the public sector is a plus; no prior industry knowledge required
• Available for evening events and periodic travel

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

Diversity And Inclusion

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.