Client Success Associate

Cybersecurity Jobs; Chevy Chase (MD); On-site; USD 52,000 - 75,000; Full time

Job summary

Cybersecurity Jobs is seeking a Client Success Associate to manage a portfolio of top sponsors from contract through post-event debriefs. You will serve as the trusted daily contact for sponsor teams, ensure deliverables, and drive renewal opportunities while coordinating across content, marketing, and meetings teams.

The role requires 1–3 years of client-facing experience, a bachelor’s degree, and strong organizational and communication skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of professional experience in client services or related roles.
• Strong organizational and deadline management skills.
• Excellent written and verbal communication.
• Proactive problem-solving and ownership of outcomes.
• Collaborative mindset with cross-team coordination.
• Proficient with CRM and productivity tools (HubSpot, Salesforce, Google Workspace).
• Interest in cybersecurity or public sector is a plus; willingness to travel for events.

Responsibilities

• Be the primary day-to-day contact for a portfolio of top sponsors.
• Conduct regular sponsor check-ins to review deliverables and deadlines.
• Advocate sponsor objectives internally to maximize program value.
• Lead post-event debriefs and deliver ROI reports.
• Track sponsor engagements in the CRM and coordinate across teams.
• Onboard new sponsors with logos, details, and program requirements.
• Coordinate speaker opportunities and exhibit/booth logistics.
• Provide sponsor data with attendee privacy considerations.
• Support on-site event staffing and travel as needed.

Skills

Client relationships

Highly organized

Communication skills

Team collaboration

Problem solving

Ownership

Willing to travel

Education

Bachelor’s degree

Tools

HubSpot

Salesforce

Google Workspace

Whova

Cvent

Job description

The Client Success Associate serves as the primary point of contact for top sponsors, managing relationships from contract signature through post-event debriefs to ensure sponsor delivery, value, and renewal.

Responsibilities

• Act as the trusted day-to-day contact for a portfolio of top sponsors, building proactive relationships with sponsors’ marketing and events teams
• Conduct regular sponsor check-ins (biweekly during the lead-up to events) to review deliverables, deadlines, and goals
• Understand sponsor objectives and advocate internally to maximize value from their sponsorship program
• Schedule and lead post-event debriefs, deliver ROI reports, and collect sponsor feedback to improve future programs
• Anticipate issues, address concerns quickly, and Escalate when needed
• Share sponsor health, satisfaction, and feedback with account owners to support renewals and growth
• Track all top sponsor engagements accurately in Hubspot (Billington’s sales CRM platform)
• Onboard new sponsors by gathering logos, company details, and program requirements; ensure sponsors are represented accurately across signage, websites, and communications
• Track sponsor deliverables and coordinate with content, marketing, and meetings teams to execute on time
• Coordinate sponsor speaking roles with the content team and guide sponsors through the content process
• Manage booth selection with the meetings team
• Track inventory for exhibit hall booth space, speaking opportunities, and other key sponsorship deliverables
• Support sponsors with registration, event app configuration for badge scanning, private meeting rooms, and other on-site logistics
• Provide lead and attendee data to sponsors in line with attendee privacy preferences
• Work with the VP of VIP Events on sponsor participation in VIP and diplomatic receptions
• Attend and support all Billington events (summits, leadership breakfasts, VIP receptions) as the on-site point of contact for sponsors
• Provide additional on-site staffing support for Billington events as needed
• Travel to out-of-town events as required
• Perform other duties as assigned

Requirements

• Bachelor’s degree or equivalent experience
• 1–3 years of professional experience in client services, account management, event sponsorship, or a related client-facing role (agency, events, association, B2B, or B2G experience preferred)
• Highly organized and detail-oriented, able to manage multiple clients, deliverables, and deadlines at once, especially in the run‑up to events
• Strong relationship skills and confidence serving as a primary client contact, representing the company professionally with senior executives
• Excellent written and verbal communication skills
• Proactive problem‑solver with strong follow-through and ownership of outcomes
• Collaborative approach, comfortable coordinating across teams
• Comfortable and proficient with CRM and productivity tools; HubSpot, Salesforce, Google Workspace, and event app platforms (Whova, Cvent, etc.) are a plus
• Interest in cybersecurity or the public sector is a plus; no prior industry knowledge required
• Available for evening events and periodic travel

Technology

• HubSpot
• Salesforce
• Google Workspace
• Whova
• Cvent

Location: Chevy Chase, MD (onsite)

Experience: Minimum 1 year