Client Success Associate - Benefits & Onboarding

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 43,000 - 79,000; Full time

Job summary

CareFirst BlueCross BlueShield in Maryland is seeking a client service associate to assist with day-to-day benefit administration inquiries, enrollment, billing, and claims. You will work with senior team members to learn internal processes, tools, and client-specific requirements.

The role involves documenting and tracking client issues, preparing meeting materials, supporting onboarding and renewal activities, and attending benefit fairs and onsite meetings. Travel about 10%.

Qualifications

• Education: High School Diploma or GED.
• 3 years experience in sales, sales support, implementation, benefit administration or customer service.
• Knowledge of employee benefits and client communication required.

Responsibilities

• Respond to routine service questions on benefit administration, enrollment, billing, and claims.
• Document and track client issues in internal systems; escalate as needed.
• Support client meetings with materials, scheduling, and follow-up communications.
• Attend benefit fairs and onsite meetings, distributing materials.

Skills

Superior communication

Problem solving

Organizational skills

Detail oriented

Teamwork

Microsoft Word

Microsoft Excel

PowerPoint

Knowledge of employee benefits

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CareFirst BlueCross BlueShield in Maryland is seeking a client service associate to assist with day-to-day benefit administration inquiries, enrollment, billing, and claims. You will work with senior team members to learn internal processes, tools, and client-specific requirements.

The role involves documenting and tracking client issues, preparing meeting materials, supporting onboarding and renewal activities, and attending benefit fairs and onsite meetings. Travel about 10%.