Client Relationship Manager I - CareFirst Administrators (Hybrid)

CareFirst, Inc.; Baltimore (MD); On-site; USD 43,000 - 79,000; Full time

Job summary

CareFirst, Inc. is seeking a client service associate in Baltimore, MD to assist with day-to-day benefit administration inquiries and issue resolution.

You will learn internal processes, support enrollment, billing, and claims inquiries, and help prepare materials for client meetings. With 3 years in sales support or customer service, you will collaborate with senior team members, document issues, and help maintain positive client relationships while traveling up to 10% for benefit fairs and

Qualifications

• Education: High School Diploma or GED.
• Experience: 3 years in sales, sales support, implementation, benefit administration or customer service.

Responsibilities

• Respond to routine service questions related to benefit administration, enrollment, billing, and claims using established procedures.
• Document and track client issues in internal systems and ensure timely resolution.
• Support client onboarding, renewal, and educational activities; assist with meeting materials and follow-up communications.
• Attend benefit fairs and onsite meetings, distributing materials and escalating complex inquiries as needed.

Skills

Communication skills

Problem solving

Organizational skills

Detail oriented

Teamwork

Benefits knowledge

Microsoft Word

Microsoft Excel

PowerPoint

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Resp & Qualifications

PURPOSE:

Supports the delivery of high-quality service to clients by assisting with day-to-day benefit administration inquiries and issue resolution. This role serves as a foundational position for developing client service skills, benefit knowledge, and internal system proficiency. Works closely with senior team members to ensure a positive client experience while learning to navigate internal processes, tools, and client-specific requirements.

ESSENTIAL FUNCTIONS:

• Supports client inquiries by responding to routine service questions related to benefit administration, enrollment, billing, and claims. Uses established procedures and reference materials to provide accurate and timely responses, escalating complex issues to senior team members as needed.
• Assists in documenting and tracking client issues in internal systems. Collaborates with internal partners to ensure timely resolution and follows up to confirm closure, under the guidance of more experienced team members.
• Participates in maintaining positive client relationships by supporting communication efforts and preparing materials for client meetings. Provides logistical and administrative support for client onboarding, renewal, and educational activities. Coordinates meeting scheduling, prepares presentation materials, and assists with follow-up communications.
• Attends benefit fairs and supports onsite meetings distributing materials, and escalating complex inquiries as needed.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: 3 years experience in sales, sales support, implementation, benefit administration or customer service.

Preferred Qualifications:

• Experience in a sales administration role.
• Sales/Customer Support experience.

Knowledge, Skills and Abilities (KSAs)

• Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients and prospects concerning employee benefit lines of coverage.
• Ability to problem solve, strong organizational skills, detailed oriented, responsive and self-motivated, works independently as well as part of a team.
• Proficiency with Microsoft Word and Excel is required, basic working knowledge of PowerPoint preferred.
• Knowledge of production information, technology and new legislation.

TRAVEL REQUIREMENTS:

Estimated Travel: 10%

This role will require you to travel to benefit fairs and onsite meetings across the assigned market.

Salary Range: $43,344 - $79,464

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Account Management

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship