Client Relationship & Benefits Coordinator

CareFirst, Inc.; Baltimore (MD); On-site; USD 43,000 - 79,000; Full time

Job summary

CareFirst, Inc. is seeking a client service associate in Baltimore, MD to assist with day-to-day benefit administration inquiries and issue resolution.

You will learn internal processes, support enrollment, billing, and claims inquiries, and help prepare materials for client meetings. With 3 years in sales support or customer service, you will collaborate with senior team members, document issues, and help maintain positive client relationships while traveling up to 10% for benefit fairs and

Qualifications

• Education: High School Diploma or GED.
• Experience: 3 years in sales, sales support, implementation, benefit administration or customer service.

Responsibilities

• Respond to routine service questions related to benefit administration, enrollment, billing, and claims using established procedures.
• Document and track client issues in internal systems and ensure timely resolution.
• Support client onboarding, renewal, and educational activities; assist with meeting materials and follow-up communications.
• Attend benefit fairs and onsite meetings, distributing materials and escalating complex inquiries as needed.

Skills

Communication skills

Problem solving

Organizational skills

Detail oriented

Teamwork

Benefits knowledge

Microsoft Word

Microsoft Excel

PowerPoint

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CareFirst, Inc. is seeking a client service associate in Baltimore, MD to assist with day-to-day benefit administration inquiries and issue resolution.

You will learn internal processes, support enrollment, billing, and claims inquiries, and help prepare materials for client meetings. With 3 years in sales support or customer service, you will collaborate with senior team members, document issues, and help maintain positive client relationships while traveling up to 10% for benefit fairs and