Client Success Associate

Logicware; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Logicware is seeking a proactive onboarding and billing support specialist to become the friendly face for our clients. You will lead onboarding calls, guide practices through EHR/clearinghouse setup, and walk through monthly reports while addressing billing questions.

You will serve as the main client liaison, relay feedback to the billing team, and help identify upsell opportunities for additional services, with an emphasis on clear, plain-language billing explanations.

Qualifications

• Ability to explain billing concepts in plain language.
• Experience in client-facing healthcare or SaaS support roles preferred.
• Organized, proactive, and empathetic.

Responsibilities

• Lead onboarding calls for new practices and coordinate setup (EHR/clearinghouse).
• Walk clients through monthly reports and answer billing questions.
• Act as the primary point of contact for client communication.

Skills

Billing concepts

Client-facing

Healthcare SaaS support

Empathy

Tools

SimplePractice

TherapyNotes

Job description

Be the friendly face of Logicware for our clients — handling onboarding, monthly report walkthroughs, and day-to-day questions about claims and payments.

What You'll Do

• Lead onboarding calls for new practices and coordinate EHR/clearinghouse setup
• Walk clients through their monthly reports and answer billing questions
• Act as the primary point of contact for client communication
• Relay client feedback and recurring issues to the billing team
• Help identify upsell opportunities for additional services

What We're Looking For

• Comfortable explaining billing concepts in plain language
• Experience in client-facing healthcare or SaaS support roles preferred
• Organized, proactive, and empathetic

Nice to Have

• Familiarity with SimplePractice, TherapyNotes, or similar EHRs
• Experience working with mental health providers