Client Success Associate

tmobile; New York (NY); On-site; USD 47,000 - 84,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile is seeking a Sales Planning professional to support the sales team by developing processes and systems that enhance sales effectiveness. The role focuses on creating proposals for smaller clients and projects aligned to client needs, while contributing to larger projects by guiding final deliverables.

The ideal candidate will collaborate across teams to ensure accurate product setup, pricing guidance, and best practices, while managing multiple projects to timely completion.

Qualifications

• Experience in Ad Operations (Ad Ops) is required.
• Experience in Advertising Industry is required.
• Experience in Agency Relationships is required.
• Experience in Campaign Management is required.
• Experience in Digital Advertising is required.
• Experience in Marketing Communications Planning is required.
• Experience with Microsoft Applications is required.
• Experience in Stakeholder Management is required.
• Strong Strategic Thinking skills are required.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop and maintain a knowledge base to provide accurate answers about product functionality, processes, and systems to internal stakeholders.
• Collaborate with the sales team to build recommendations for campaign and system setups that meet internal and client requirements.
• Lead projects that promote best practices across offerings, outreach, and systems within the team.
• Provide guidance on setup and pricing across products in partnership with operations and partners.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Ad Ops

Advertising Industry

Agency Relationships

Campaign Management

Digital Advertising

Marketing Communications Planning

Microsoft Applications

Stakeholder Management

Strategic Thinking

Education

Bachelor's Degree

Marketing/Communications/Advertising related field

Tools

Google Ad Manager

MediaMath

Salesforce

Sharepoint

Excel

Job description

Job Overview

This role supports the sales team by developing and implementing processes and systems to enhance sales effectiveness. It primarily involves creating proposals for smaller clients and projects with recommendations aligned to client needs and best practices. The role also contributes to larger projects by providing inputs and managing the completion of final deliverables. Success is measured by the quality and relevance of proposals, effective collaboration, and timely project completion. The work impacts the organization by enabling the sales team to focus on selling and improving client engagement outcomes.

Job Responsibilities

• Develop and maintain a knowledge base to provide accurate answers about product functionality, processes, and systems to internal stakeholders
• Collaborate with the sales team to build recommendations for campaign and system setups that meet internal and client requirements
• Lead projects that promote best practices across offerings, outreach, and systems within the team
• Provide guidance on setup and pricing across products in partnership with operations and partners
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Marketing, Communications, Advertising or related field (Preferred)
• Less than 2 years Sales Planning, digital agency, online advertising, or sales operations (Preferred)
• Less than 2 years Advertising tech exposure, e.g. Google Ad Manager, MediaMath, Salesforce, Sharepoint and Excel (Preferred)

Knowledge, Skills and Abilities

• Ad Operations (Ad Ops) (Required)
• Advertising Industry (Required)
• Agency Relationships (Required)
• Campaign Management (Required)
• Digital Advertising (Required)
• Marketing Communications Planning (Required)
• Microsoft Applications (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)

At least 18 years of age
Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity

$49,035 - $88,515

National Base Pay Range

$46,700 - $84,300

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ359358¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability ins